I must say this is the worst system in the country….i commute daily and i can honestly say that 6 out of 10 journeys are either cancelled or delayed, they say they give a payback but youre talking like 4 quid on a ticket that cost around 50 for being over an hour late home….and that would be bad enough frankly but thats not it.
They will regularly strike for some reason despite the entire country not backing them or feeling sorry for them other than people that work or know people that work within the sector nor the awful service…..then demanding payrises whilst performing terribly, prices of tickets just had a 6% rise somehow in one of the worst performing years ever, obviously they blame other factors.
They will send a 4 carriage train to the busiest stations to get into london so not only am i spending 800+ to travel monthly with this service but i do it with a personal expectation that i will do 50% of my travelling stood up which frankly is disgusting.
Want to use the internet on the train? well then you best expect it to take half your journey to actually get onto and thats IF you actually ever get on to the wifi which by todays standard is prehistoric.
Ive mever heard staff of ajywhere apolagise so kuch nor seen so much hate for a system that by all regards should be one of the most important for the capital and best running, id be embarrassed to work for them to be honest.
Nobody has a clue what theyre doing and you dont get awnsers and nothing ever changes, i like to think that they listen to negative reviews and complaints but at this stage i imagine theyre so used to being attacked for their quality of service that its just seen as a normality now and they just ignore and move on.
In a day and age where we should be getting better id honestly say SWR is getting worse or at best stagnating whilst everything around them grows and gets bigger and better.
Honestly, i hate this company, i should love and respect them but that is impossible.