This was possibly one of the highlights for my kids while in Madrid. The weather was hot (up to 100 degrees by late afternoon), so we booked a tour for 1030am. Pablo was our amazing guide. He really catered the tour to us, explained the history of the buildings, had a good pace, and was so sweet and pleasant. My kids said, "when we come back to Madrid we NEED to do the Segway tour again, it was so fun!!!" Mind you we are talking about 15 and 17 year old boys who aren't easily impressed. I can't say enough good stuff about it. Will definitely book again, and request Pablo again!