I booked this tour directly on the Camaleon Tours website. It was straight forward and easy to do. When we showed up the morning of the tour, we were not on their list. I showed her the confirmation and she rudely said I had booked the "Spanish Speaking" Tour and that I had not booked it correctly. She said it was my fault.
She said the bus for the English speaking tour was full and we would have to take the Spanish bus where we had booked. Hmmm, we don't speak Spanish. I told her their website never asks for me to choose a language for the tour. 3 different people have now looked at their website, and gone through the booking process, and it does NOT ever ask whether I want the Spanish or the English tour. Interestingly enough, if you go to TripAdvisor or Viator, for example, to book the tour, it DOES ask which language you want. Luckily for us, there were 4 no shows for the English tour and they got us on that bus - after quite of bit of stress.
Additionally, the email summary of my booking has very specific statements about health and safety. Here is one statement "Occupancy of 55%. We will always maintain a minimum safe distance between us. We will make use of headsets for wireless communication. To prevent clustering when receiving instructions from the guide, we will provide everyone with a headset, through which you can follow all the instructions and/or explanations without losing a safe distance." NONE of this was honored or practiced. The bus was full at 100% occupancy. There was NO safe distancing. There was NO headset or wireless technology to listen to the guide. The guide just gave the tour verbally with no wireless microphone or headsets and he did not always wait until the entire group was gathered together to start talking. We missed much of what he was saying and had to crowd close together with the other 60+ people in order to hear anything.
So, in summary, their poor website caused tour language booking issues and they did not follow their own printed info about health and safety and headsets for the guide's talk. Overall a pretty disappointing tour. I would NOT recommend them and would never take them again.
