Let me start by saying that I did not get to experience this tour as the company did not even bother to pick me up.
Three days prior to the tour I spoke with the tour operator personally on the telephone (as well as further correspondence by text). The gentleman confirmed I was booked for the Dalat City Tour. Although the tour states pick-up/drop-off at your hotel, the man said my hotel was too far away and he asked if I could meet at a the Dalat Market instead at 8:00am where a tour guide would contact me and pick me up for the tour. Although this was not what the tour promised, I agreed. It was VERY inconvenient, and a bit costly, for me to travel from my hotel in Dalat to the Market where I was supposed to meet but, nevertheless, I did and I arrived there shortly before 8am, as requested.
8:30a.m. came and I still did not hear from the Tour Guide. I double checked my text message history to be sure I did not book for the wrong date or got the times mixed up, but everything was correct. Still, I know how things can get in Vietnam, so I gave them the benefit of the doubt. However, by the time 9 a.m. came and I never heard from the Tour Operator nor a Tour Guide so I contacted the Tour Operator I had spoken to prior to let him know. He never responded.
I wasted the little time I had in Dalat (and money for the taxi to and from the prearranged "pick-up" location) trying to take this tour but no one even arrived!!! I am INCREDIBLY unhappy and find this absolutely unacceptable. This terrible service will not go unnoticed. Unfortunately, it has caused an overall poor impression of Dalat for me. I hope this does not happen again to any other visitors looking to book with this tour operator.