I am writing to express my profound disappointment and frustration with the acupuncture services provided at your establishment, specifically at the Waterway Shopping Mall branch. My recent experience with your clinic has been deeply distressing and warrants urgent attention.
First and foremost, I must emphasize the detrimental effects of the acupuncture treatment I received. Despite opting for the services of a senior physician, for which I was charged additional fees, the treatment not only failed to alleviate my injuries but actually exacerbated them. Following the session, my pain intensified to the extent that I found it incredibly difficult to even lie down on my bed and sleep for five consecutive days. This prolonged agony necessitated seeking alternative treatment from a more affordable traditional Chinese medicine provider to rectify the injuries inflicted during my visit to your clinic.
The lack of post-treatment guidance or advice from your staff only compounded the distressing situation. It is incomprehensible that Eu Yan Sang would require customers to pay extra for the services of a senior physician, only to deliver substandard treatment that not only fails to address their concerns but also causes further harm. This practice not only lacks transparency but also demonstrates a disregard for the well-being of your clientele.
Furthermore, I must bring to your attention the unprofessional conduct exhibited by your receptionists at the Waterway Shopping Mall branch. Their impolite and arrogant demeanor towards customers further exacerbated the negative experience and is wholly unacceptable.
As a consumer, I expect to receive competent and compassionate healthcare services in a respectful environment. Regrettably, my recent encounter with Eu Yan Sang has failed to meet these basic expectations, leaving me deeply dissatisfied and disillusioned.
In light of these egregious shortcomings, I urge Eu Yan Sang to conduct a thorough review of its acupuncture services and customer service practices. Immediate action must be taken to rectify the issues highlighted and implement measures to ensure that similar incidents do not occur in the future.