mid feb i bought a kobra e scooter $1188. the law says 2020 only ul 2272 can be used, others are illegal. falcon pev staff says i can trade in my kobra for 40% and get a ul certifed scooter. here is my problem, right now now i have a crack on my screen and looking for fix it, i asked them and waited for a week for their respone, and still couldnt give me the price. i give up, i wanna switch to a ul certified e scooter now, but they say i cannot trade my kobra for a lower price e scooter, their only ul certifed e scooter is the ninebot segway which is cheaper than my kobra. i had a conversation with them and its getting nowhere, i cannot sell my kobra back to them also. i am open to any suggestion, doesnt matter how ridiculous it is. after the conversation i had with falcon pev, there is nothing u can say that will stun, shock and surprise me, i need help. falcon pev u have 2 stars now, it can go up or down, depends on ur next move, i will give u 1 more chance. give me a solution, and not a phrase that leads to nowhere. i dont wanna play this card, the customer is always right, i wanna be reasonable.