When I first chanced upon this bookstore last year whilst vising the Van Gogh Exhibition, i was so excited. This excitement was because of the beautiful layout of the bookstorw, the immense floor space, the wide array of books available, the service and the knowledge of the staff which compels me to join the membership even when I am not a Malaysian or live there.
There was a staff who served me who offered to go to the warehouse to get more Manga books so I can choose , when I do not even know what I am buying. In Singapore, I am sure the reply will be everything is on the shelf.
On my second visit, I showed the title of the book I wanted to the counter staff. She went away and came back with different versions and different covers of the same book. Some hard covies and some soft covers . I am a pretty fussy person , to win a smile from me this indeed means the service is excellent. The staff here cares , and they do their work with their hearts and as such they win the customer's heart also. A BIG THAHK YOU to the management for recruiting and training staff of good standards.