Safety of the passengers was compromised with no remorse or refund. Speedboat day tour took off even though there was a risk they couldn’t bring us back to Ko Lanta - we (passengers) were not advised of the risk until the harrowing, very choppy speedboat ride ended and we set foot on Phi phi islands. Once we got there the captain told us there were storms expected for 3 days and they likely couldn’t take us back to Ko Lanta where we were staying until the storms had passed. Island hopping and all aspects of the activities as part of the tour were also cancelled. To reiterate, This was supposed to be a day tour, so if there was even a risk that the tour would be affected, the company shouldn’t have started the trip. We found out later that all other travel agents (through other hotels on the island) had already cancelled due to the high risk.
What commenced after that was unprofessional, rude behavior by this company on the phone to refuse refund and coverage for an alternative ferry ride to take us back to Krabi, and 2 hour drive back to Ko Lanta. Our resort (Pimlai) in Ko Lanta also tried to speak with the company on our behalf to ensure we got back safely and compensated, but Pimlai met with the same rude behavior (literally SCREAMING at us on the phone hysterically).
I strongly urge all to avoid this company as it is a matter of safety and ethics.
For the record we still have not been refunded. I understand that weather can be somewhat unpredictable but there should be consideration of the risk and clear communication of the risks involved to the passengers.
