There are some negatives as pointed out by alot of other reviews, queues are long and the whole process of getting tickets, filling in waivers and getting skates and lockers is the most disorganised mayhem I've witnessed. With some organisation it really could be seemless.
BUT once out on the ice it was everything we'd hoped it would be, making memories with our teenagers spending Christmas day ice skating in Central Park, the only downside was when they clear the ice, as when it's time to get back on it takes ages to get everyone back on the ice, maybe having two entrances onto the ice would be beneficial.