From the second we walked in, we were greeted by Jo and Steven at the front desk......by name! It was my Granddaughter's Birthday, and she was presented with balloons, along with a couple special gifts from Jo and the staff. We were then escorted by Jo to our beautiful upgraded Jr Suite. Our room overlooked Bryant Park, which is my most favorite park ever. Bed was so comfy, large bathroom with a tub and shower and the room could not of been cleaner. Heater and hot water work great, no issues at all.
We decided to have breakfast at KOI restaurant downstairs, which is a sushi place for lunch and dinner, but serves an amazing American breakfast. Marcos, our server both mornings, was wonderful and the service couldn't of been better. He even taught my Granddaughter how to fold the fancy napkins. He was absolutely fabulous. One morning we had breakfast a few doors down at Le Pain Quotidien. Food was ok, but the coffee was amazing.
We were greeted every day by Rowan, the doorman. He also referred to us by name and my Granddaughter just loved him. He was always interested in what we did that day and what our plans were for the next.
Hotel is walking to distance to just about everything. We did take a taxi to Battery Park which was sooooo expensive, but because I was with my 10 year old Granddaughter, I didn't want to take the subway.
It's simply amazing how a wonderful Hotel staff can make or break a trip. This was a special get a way for us, and the way we were treated by Steven, Rowan, Marcos and especially Jo, we will never, ever forget it.
Bryant Park Hotel, I will be back.