Travelling in Japan is very confusing using public transport, sometimes you need to reserve and paid online, sometimes you have to book a day in advance to reserve, and most often, you have to stand in queue to wait for your day bus (long distance) without reservation required. And this bus terminal in Toyako is one of the most confusing, you are not allowed to buy bus ticket from the counter except you have made a telephone reservation.
Being a foreign tourist with just a data phone in hand, means you need all the help that are available with thick face.
I am writing this review to thank all the staff in the Lake Toya Tourist Information Center, without them punching thru the ever busy phone line to help me to get a reservation, I think I might be stuck in this quiet little town with the poker face bus ticket lady.
Thanks for the good job, very much appreciated.