Overview
About
Passengers: 2,650 | Crew: 1,036
Passengers to crew: 2.56:1
Passengers to space: 37.6:1
Launched: 2016
Decks
- Deck 1
- Deck 2
- Deck 3
- Deck 4
- Deck 5
- Deck 6
Additional decks
Deck 1 layout
Cabins
Single Oceanview Stateroom (OO)
Large Oceanview Stateroom (C)
Family Oceanview Stateroom (FB)
Family Oceanview Stateroom (FA)
Standard Interior Stateroom (N)
Large Oceanview Stateroom (E)
Standard Interior Stateroom (J)
Large or Standard Interior Stateroom (I)
Large Oceanview Stateroom (F)
Cabins
Balcony
Cabin size: 228 - 420 sq. ft.
Connected rooms: 238
Accessible rooms: 14
Maximum passengers: 4
Number of cabins: 748
Reviews
Traveller rating
- 69
- 29
- 13
- 14
- 19
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Just returned home from a 2.5 weeks trip to Canada which included a cruise up the inside passage of Alaska from Vancouver. We have never been on a cruise before so is was our first experience. Embarkation went very smoothly even though there were long queues it moved quite fast. It took about an hour to get through luggage drop off, customs etc until we were on board. Queues for the lifts were a nightmare so we used the stairs. Our cabin 8079 was lovely, it’s a shame they don’t supply tea/coffee making equipment in the cabins so no early morning cuppa unless you go up/down stairs to get one yourself from the restaurants. We didn’t enjoy dining in the Lido restaurant as it was always busy with long queues for food and drinks and getting a table was always difficult. You can’t serve yourself so you have no choice but to join the queues, even for toast. The food in the restaurants that we used was very tasty with great service. We were on a full drinks package with a table booked for the 7 nights in The Dining Room level 3, for 5pm with Edy our waiter who was very attentive. As we hadn’t cruised before we didn’t realise you had to be at your table by 5pm or as close to as possible, or you lose it! Our first night we turned up at 6, as to us 5 is a bit early to dine, obviously our table had been given to others, so we dined downstairs on level 2, same dining room but no tables are reserved. The food was amazing, we used our pre booked table twice during or cruise as on shore days we weren’t back in time in order to dress and get there for 5pm. We booked the Tamarind restaurant as our specialty one off dining experience and had an absolutely amazing meal with fantastic service from Yani. We had already pre booked two excursions before we left UK so didn’t use the ship’s excursions service. The scenery whilst sailing was absolutely beautiful made even more fantastic when we spotted whales. The only thing we really didn’t agree with is they deduct 16$ per person per day for gratuities. That is an awful lot for a 7 day cruise. We prefer to tip on our last day for good service. Whilst on board I Googled Konningsdam cruise tipping and found out that you can actually go to the customer service desk and fill a form out and have it taken off or change the amount to be taken each day. Nobody tells you this! We did reduce ours to 5$ each per day as we wanted to tip everyone not just our waiters, and cabin stewards. You have to fill the form out a few days before you leave the ship. They take payment once you’ve disembarked. Disembarkation is extremely organised, if you choose to self disembark you leave the ship first with your cases. All other passengers are given colour coded numbers on your luggage tag, you are then tannoyed when it’s time for you to disembark. You leave your bags outside your cabin by midnight, then when your off the ship your luggage is in the arrivals hall ashore and are easily found. We had a fab time but probably wouldn’t cruise again as we didn’t enjoy the full days on board between ports , it got quite boring. The sea was quite rough the second day after we left Vancouver and also after we left Glacier Bay I think this is the norm as you are in open waters. We didn’t really think about being in rough sea and both don’t travel well at sea and this would be something we would take into consideration if we ever did cruise again. One other thing, one morning at 4 am the captain tannoyed to say they had detected a fire on board and it was being investigated, we were slightly worried so decided to dress, just incase action was needed, but about 5-10 minutes later the captain tannoyed again to say an electrical fault had been detected on a lower deck and had all been dealt with and no further action was needed. Then a few minutes later the lady who dealt with entertainment etc on board also tannoyed to say everything was ok. Not sure why she had to, surely the captains tannoy was enough. My hubby was able to get back to sleep but all I could think about was what could have happened so far from land. I would recommend Holland and America Alaska cruise and the Koningsdam cruise ship!…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A beautiful trip up to the Alaskan Panhandle. Excellent service by the crew! The Cabin Stewards always greeted us by name. The food was good, though the free lemonade was a bit watery. Enjoyed the historical and nature presentations. Very nice large theater in the bow of the ship. Holland America does nickel and dime its passengers. No free wifi. Only water or watery lemonade or ice tea unless you have a drinks package. So this tour is not aimed towards a budget traveler. I didn't think the ship was very fancy; the cabin hallways were very plain. The TV took five minutes to turn on. But it was a wonderful way to celebrate our 30th wedding anniversary and we did have a great time. I was reluctant to cruise for environmental reasons, but Holland America uses low Sulphur bunker and scrubs 95% of the emissions from their stacks. In 2026 I understand that all their glacier cruises will be electric!…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A special treat for a landmark wedding anniversary. Comfortable if compact cabin….but it had everything we needed. Really friendly and helpful staff throughout the boat. Lido buffet offered a good range of food…always fresh……getting a table for breakfast was a little difficult some mornings as it was very popular. Main dining room had a great menu with excellent service. We often don’t like to share a table with others and the hostesses always tried to get us a table for 2. Pinnacle was a little disappointing…my ribeye was very fatty…more than it should be….and a little gristly….my wife’s fillet was very good though. New York deli always tasty sandwiches/burgers and pizzas. Dive in Burger bar…..lovely burgers. We had the Have it All drinks package….overall worth the cost even though we are not heavy drinkers. Naturalist Nat was great…….very informative and friendly and approachable and happy to chat and answer questions.…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Full disclosure…we are not cruise lovers but thought this would be a great way to see numerous beautiful areas in Alaska and it was! The views are spectacular and the crew works hard. We saw several glaciers, whales, otters, birds, waterfalls and on and one! I’ll categorize this review so you can scroll to what may interest you. Embarkation Extremely smooth and we were on board in about an hour and got into our rooms much quicker than expected. Do not expect great elevator service…loading 2700 passengers hinders availability. Stateroom We had a veranda stateroom and found it very comfortable and efficient with a lot of light. Get a balcony room if at all possible…it creates a bigger feel and the views are spectacular. Cruisers may say they aren’t in their rooms much but when you are, it’s so worth it…some of our best pics were from our balcony early morning and late evening. There is SO much storage in the staterooms and the suitcases tucked away perfectly under the bed. The temperature was perfect and the bed and linens very comfortable. I expected low shower pressure but it was luxurious and the preset water temp was appreciated. I found the supplied Elemis shampoo, conditioner and body lotion delightful! We had a couple of issues with our room safe but they were very responsive. Not much on TV; reception was spotty and the remote finicky but watching TV was not a priority. Our room steward, Dodi, was exceptional and very friendly and helpful. Dining We ate most of our meals in the Dining Room and the Lido Market. We never made reservations in the DR but didn’t have trouble getting in. All meals were excellent as was the service. We had trouble getting into Specialty Dining and the $100 promotional credit only applied for one restaurant although it could have covered two. We did eat at Tamarind for specialty dining and it was delicious! Long lines and slow service at both coffee bars. Activities The activity schedule was disappointing and especially noticeable on cruising days when there is nothing to do. With 2700 guests aboard, there needs to be numerous and diverse activities to choose from that are free (see “Nickled and Dimed” below). We did do a wine tasting for $9 and learned a lot from sommelier Mannavick. Bars and Entertainment There are several bars scattered around the ship. We spent most evenings in The Rolling Stones listening to an amazing new group. They traded off with the piano bar next door which wasn’t really a traditional, fun dueling piano bar. Enjoyed dancing during the Orange Party in BB Kings. We would have enjoyed something engaging like Karaoke. Shows The theatre is beautiful and very comfortable. We really enjoyed the dance group — such original stuff! We didn’t go to any of the wildlife shows but did enjoy presentations about the ship, the history of HAL, and an excellent presentation by one of the Rangers who was stationed in the Park. Excursions Book early; we had a limited selection because we decided to cruise just a few months ahead of time but did go on 3: *Juneau Evening Whale Watch - this crew tried really hard but rain impacted visibility. We did have a dozen sightings but they were quite a distance away. The vessel was comfortable and the meal average. Juneau itself was a disappointment…kind of rundown and not what you might think of for a state capitol. *Skagway Lake Bennett and White Pass Rail - This one gets high marks. There is great history, amazing views, and a delightful lunch! We took a train from Skagway to Carcross and enjoyed 60 miles of continuous, incredible scenery…they supplied water and there is a bathroom on every car. In Carcross we enjoyed a beer on a sunny outside deck before boarding the bus for the trip back down to Skagway. Skagway was very quaint and offered more shops and eateries than Juneau. *Ketchikan Oyster Farm — a very interesting and quaint excursion presented by delightful college age locals who love what they do and where they grew up. Shout out to Eddy and Chanelle! Eddy did a great job fluently educating us on oysters from seed to harvest! Chantelle presented a lovely lunch of oysters, chips and kelp salsa, and miso inside their floating gift shop. Ketchikan itself was our favorite port offering numerous shops, bars and restaurants all well kept. Nickeled and Dimed One thing I don’t like about cruising is the frequent push to spend more money. I was hoping to avoid that this time with the Have it All package but there are numerous restrictions with this…even bottled water can be assessed against your 15 drink limit depending on where you get it. You can’t even play bingo without having to buy a card. There aren’t enough events during the day and about half have a charge associated with them. (See the attached Activity sample and note all the promotions where they are trying to sell you things. Many of the activities like classes in the gym, wine tastings, and bingo all have a fee.) An 18% service fee is charged on all free and purchased drinks regardless of the Have it All Package (they give you a receipt “to track their inventory” but I anticipate they are really having you sign off on the service fee). Debarkation I was concerned about this but it could not have gone smoother! People can choose to carry off their luggage or be provided colored tags which correlate to the time you leave and you can find them easily in the terminal. They serve breakfast until 9:00 and everyone is off the ship by 10:00. …
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
A great journey up the Alaskan Inside Passage from Vancouver, BC. Excellent service, Excellent food, Excellent excursions. Have It All package was worth the price. Excellent dining in all the 'boutique' restaurants on board - no bad choices! Note - if you take the Tracey Arm Fjord excursion, take some food and water! Or plan to pay for it on the boat!…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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