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Regal Princess

130 reviews
 All photos (3,687)3,687
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Traveller (777)
Common Areas (2,062)
Dining and Bars (968)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 3,560   |   Crew: 1,346
Passengers to crew: 2.64:1
Passengers to space: 39.6:1
Launched: 2014   

Decks

  • Deck 4
  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
Additional decks
Deck 4 layout
 
Amenities
Medical Center
Tender Embarkation
Tender Embarkation

Cabins

Balcony
Cabin size: 222 - 233 sq. ft.
Connected rooms: 26
Accessible rooms: 22
Maximum passengers: 4
Number of cabins: 1088
Traveller rating
  • 72
  • 26
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shell53 wrote a review Sep 2022
London, United Kingdom19 contributions4 helpful votes
Let’s start firstly with Princess customer service overall. Absolutely diabolical as there is no customer service what so ever! The company never answer their phones or reply to emails, messages or social media. Total shambles which means as soon as your booking is taken and monies handed over you are on your own. Hence no Golden Wedding Anniversary celebrations for us on this special occasion. The food on board would have been more acceptable had it not been cold throughout the ship. Evening meals were tepid, and repeated throughout the cruise with boring choices. Self service food stations were just as bad which were served on plastic plates, plastic mugs for tea and coffee, and bar drinks in self service area were served in plastic scratched containers. The salads in the self serve Horizon restaurant looked wonderful until the full plate my husband took back to the table made him think twice before eating as there it was, crawling amongst the greenery, a wriggling maggot trying to escape from under the lettuce leaves. And that was the last time we ate there. Having complained about the cold food throughout the ship during our two weeks cruise we were then offered a complimentary meal at one of the specialty restaurants, unfortunately the same happened, cold food! which meant we left the food and restaurant and made our way to the 24 hour cafe and ordered a sandwich to play safe. The entertainment was very poor around the ship, the bar staff declined to use the medallion for payment on board but instead asked for the cabin number, unfortunately for me as the numbers were transposed most of the time we ended up with a mega bar bill used by others guests. The ironic thing though, I had paid for all inclusive but spent my days at reception trying to sort the problem out, nightmare! The stateroom was lovely though and the steward came over as very genuine. Bearing in mind we had paid for the gratuities on board but I felt the need to pay the steward extra at the end of the trip for his services, bad mistake as once paid he didn’t bother coming back to our stateroom on the last day of our cruise leaving wet towels in the shower, no milk for tea or coffee and as the bins were full I had to use a carrier bag for my rubbish. I will never tip again on top of the gratuities. I didn’t attend any form of fire drill as nothing was mentioned or paperwork received, it wasn’t until both myself and my husband had been onboard for a week did we receive a letter put into the stateroom informing us that we hadn’t attended the initial fire preparation drill on our first day, I felt so embarrassed for not attending something so serious but it wasn’t our fault. I am disappointed with our cruise this time, the food is the main hi light for us but to be honest we just couldn’t eat it due to it being cold every single day. Princess need to get their act together as there are so many more cruise line to choose from……
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threedecs wrote a review Sep 2022
16 contributions4 helpful votes
7 Day Mediterranean Cruise Review/Princess Regal Route: Rome, Naples, Sea Day, Crete, Kusadasi, Istanbul, Mykonos, Athens We just got back from our Mediterranean Cruise! It was my first “real” cruise, since my 3 day Ensenada party cruise on Carnival many years ago. Since it was my first cruise, I have a lot to say; however, please note I don’t have any comparison other than the 3-day cruise, so my review is truly based on my own opinions (and that of my family) and first impressions. First things first – we are a family of 3, including our 16 yr old. We booked our cruise through Triple A (AAA). Our experience with the agent assigned to us was pleasant. She was able to answer most of our questions, and I had many because again, this was a major trip for us. I think I probably got on her nerves a bit because she gave me the toll free number to Princess, lol. Whateves – the more you know right! I did have reservations also because of COVID requirements, and then reviewing the US Department of Travel website only generated more stress because of the type of information(Covid, terrorist attacks, etc.) it provides about the countries we were visiting. I probably should have stayed off that site. Anyhow, we made it safe and sound. Our travel agent has never taken this particular cruise and was unable to help with selecting excursions offered by Princess, which would have been helpful (more on excursions below). We went early to Rome and also stayed two nights in Athens at the end of our cruise. The travel agent selected the hotels in both places; she really didn’t provide options to choose from, but both hotels were nice. We probably would have chosen a different location in Rome. We left home early on a Wednesday and arrived in Rome early Thursday morning. Our arrival at the airport, finding the Princess bus to get to hotel was seamless. We did have to wait about 45 minutes – 1 hour for other passengers before leaving airport, and there were three stops at different hotels before we arrived at ours. We were pretty wiped, so we didn’t do anything on Thursday, which was a bummer. We walked around our hotel area a bit to find food, and that’s about it. We were surprised by the trash, graffiti and crazy driving EVERYWHERE in Rome. And, ladies – FYI: no toilet seat covers anywhere on the trip, which freaked me out, so I did bring a few of my own (Amazon). I’m not a complete germaphobe, around a 6 on a scale between 1-10, 10 being crazy germaphobe, lol, but I had no desire to find out later what I was sitting in or on! Hard pass for me. ROME: In Rome, we stayed in a Hilton Garden, outside of the city center. It probably took 1 hour from the airport to hotel. The hotel was small, room was tiny with a queen bed and tiny cot like bed for the teen, poor air conditioning, small gym, small bar and lobby area, and no pool. It offered a descent continental breakfast, but did not have much for our Celiac teen. I did bring snacks and even some breakfast cereal with us, and it paid off on several occasions. I guess I’ll talk a little about CELIAC DISEASE now – Celiac is an auto-immune disease, most people say allergy to gluten. Gluten is a protein in wheat, barley and rye, and any derivative of the same. In short, when gluten is ingested, it affects the small intestine basically preventing the needed vitamins/nutrients from getting into your system, leaving your intestine inflamed and infected for a long period of time. It causes stomach cramping, diarrhea (sorry to be so graphic), headache, fever, chills, and long term, a possibility of cancer and other horrible things. Most people, like my husband and myself at one time, thought gluten is in only bread and pasta; however, we have come to learn gluten it is in everything, from sauces, spices, cereals, dressings, mixes, candy, medicine, toothpaste, and various drinks. On one occasion, our teen drank a Yoo-hoo on our way to Yellowstone, and within 20 minutes he was sick to the point we were stopping every 30 minutes for him, and by the time we made it to our hotel in Utah, we were looking for an emergency room. He was as pale as a ghost, 102 fever …thought he had Covid! We didn’t realize the Yoo-hoo had gluten. Long story short, when gluten is ingested by someone with a gluten intolerance or Celiac, it can cause severe illness. Although more and more restaurants and food companies offer gluten free choices, there is still a lack of labeling and knowledge about the affects, and Celiac Disease in general. This trip was no exception and was challenging, even on the ship. It was a definite learning experience for us, and very eye opening for our son. GO to www.Celiac.org for more information, and be Kind – you never know what someone else is going through. Back to the Hilton…. We did walk around our hotel a bit to find somewhere to eat, and we found this lovely restaurant, TAVERNA ROSSINI, down the street with fantastic food. Our server “Juana” was so nice and helpful! I can’t say enough about her and this restaurant! We actually dined their both nights, partly because they had gluten free options for our teen. The hotel was probably 15-20 minutes away from the Vatican, Colosseum, and Trevi Fountain (all in different directions), so we couldn’t really walk anywhere. We only had one full day really so we pre-arranged private tours of the Vatican and Colosseum, and took a taxi on our own to the Fountain. We found the Spanish steps, but the area around the Steps were blocked off due to a big fashion show. We saw a lot of people dressed up, media, etc. and lots of spectators. We didn’t find out until later what was going on. ROME EXCURSIONS: We were unable to book excursions through Princess because we boarded the ship there,, so we went through a third party vendor, Viator. Viator: we are not pleased with Viator. We do not recommend Viator. It seems you book with Viator, and they contract with guides in each area. Our first outing was the Vatican. We booked the Private Early Bird Vatican Tour, which included the Vatican Museums, Sistine Chapel, St. Peter’s Basilica, and pick/up drop off at hotel (dress code strictly enforced). It was just the three of us, plus the guide. Our guide picked us up on time at our hotel and we taxied over to the Vatican. Our guide had a degree in art/history and was a historian. She was fantastic. She had the necessary tickets, we skipped the line and walked right in. Our tour started at 8 am and ended around 11-11:30am. She knew her way around the Vatican, which we probably saw ¼ of, it’s huge! She was very knowledgeable in every area we visited. At the end of our tour, she took us to a Vatican gift shop across a tiny street, and kindly waited for us to shop. When we were done, she arranged a taxi to take us to the Colosseum. Although this was one of best excursions of the trip, we did not see the Basilica which was included in the tour. Unfortunately, we didn’t remember it was part of our tour until after our experience at the Colosseum and in Greece. Our second tour was to see the Colosseum. We booked the Colosseum Tour of the Arena, the underground, the Roman Forum and the Palatine Hill. When we arrived at the meeting place for our tour, the person representing Viator showed up and handed us off to another guide. When we walked over to the forum we skipped the lines and entered a gate where a security guard from the forum took “roll” of the 20 people we were touring with (Colosseum security strictly enforce their rules). The Viator rep disappeared by this time. My name, along with 3-5 other people, was not added to the list, so I was denied entry. We did not get what we paid for, which was beyond disappointing. Seeing the Colosseum was one of the main reasons we chose to go to Rome early. The guide we were with tracked down the Viator representative and she was unable to help us even after calling her boss. It was a disaster. We reported this to our credit card company and we’re disputing the $300+ fee. The Viator account we set up online when we booked the tours reflects we cancelled. We highly recommend reading the details of each excursion, including those booked through Princess (more below), print out the confirmation and the details of the tour. We should have paid more attention to this. Learning experience for sure! PRINCESS REGAL Embarkation Day: The Princess bus picked up a large group, on time, from the hotel to get to the ship, and made two more stops along the way. We waited in line to drop off our luggage. I kept a small carryon bag with essentials, including our bathing suits, because we weren’t sure when our luggage would be brought to our room. Boarding and going through security was easy – no problems. We immediately had to provide proof of negative Covid tests and full vaccination. We bought Covid tests through the Princess website so we could do them in our room one day in advance of boarding, instead of roaming around Rome looking for somewhere to test or waiting in line at the dock. The tests were around $200 for six. It was pretty simple once we downloaded the two required apps, created individual log-ins, and connected to the “nurse”online. They actually watch you swab, and then you wait 15 minutes for the result. Once you show the negative wand, they send you a written report to your email. You have to show the Princess representative the email. You are provided with a Medallion (you can have this mailed to you prior to your trip), which is controlled by an smart phone APP in an effort to be hand/paper free, probably related to Covid. The medallion is activated once you check-in. The Medallion App does not work well period. The app would be cool if it worked well. You can view the daily schedule, see locations of travel companions (which came in handy to keep track of our teen), pay for things, and this is the only way you can make dining reservations. Many people were complaining about the Medallion and the wi-fi, rightfully so. It was hit or miss throughout the trip. Our cruise package (approx. $14,000) included “cancel any time insurance”, flights, mini-suite, two adult drink packages, kid drink package, wi-fi for three, two dinners in the specialty restaurants, $50 ship credit, tips and gratuities, and transfers to and from airport to hotels (highly recommended). Casino and excursions were separate, and probably $3,000 more or less. The ship is beautiful, not too big. It is clean and well maintained. Our mini-suite included a queen size bed, a pull out couch separated by a privacy partition, coffee table and two televisions. The bathroom had a shower/tub and plenty of counter space. We had a full size closet and shelving with a small safe. There was plenty of space for clothes and other items. Dresser, night stands with plenty of drawer space, and a balcony with two chairs and small table. It was a really nice size cabin. The person assigned to our room kept it very clean, with fresh towels each day. We were designated as “club” level, which was a pleasant surprise. Not sure if this was discussed with our travel agent, I’m sure we paid for it somehow, but it turned out to be a higher level — two free half bottles of wine in our room, champagne toast upon arrival, crudités each night, and a special area in the Symphony dining room, which included window tables and a special menu item each night that was only available to this level of passengers. The ship was not at full capacity because of Covid. We didn’t have any problems with making dining reservations at the two specialty restaurants. The pool area was crowded on the one ‘at sea’ day we had during the cruise, but we still found a spot to relax. The adult pool was packed. Not many seat/lounge chairs. It was easy to get food and drinks at the pool bars. I would say the average age of the majority of adult passengers was over 50. When we were boarding, this worried me a little because of our teen. Once we boarded we found the teen Beach House club to sign him up. There ended up being a lot of teens on the ship. Our teen participated in many of the activities and had a blast, met so many people from all over the place. One of his new friends may even come and visit next summer! Huge Success! Dining Prior to our trip our travel agent made Princess aware of our teen’s gluten free diet. I read on the Princess website it’s a requirement to inform the ship of special diet requirements 60 days in advance of departure. I don’t think our travel agent was aware of this because we almost missed the deadline. She assured us the dining room would already be aware of his diet once we registered and connected through the medallion and there would be plenty for him to eat and drink. This was not the case on ship or on excursions. As I mentioned, we were assigned to the Symphony dining room. The service was outstanding. The entire staff was friendly, respectful, helpful and professional. They did their best to accommodate our teen once we made them aware of his diet. There was not may gluten free options in general, which was beyond disappointing. There were many vegan choices. The other thing that was surprising and very disappointing was the lack of labeling of gluten free items at the buffet, gelato shop, and café. Basically everywhere on ship we had to ask about food ingredients. We had to ask every time our teen wanted to try something. I can’t put into words how discouraging this was for us. It was major concern we clearly expressed to our travel agent before taking this trip. Beyond this, the food in the dining room was great! I actually liked the buffet the couple times we went for breakfast. It was always crowded, but doable. A lot of choices of meats, breads, pastries, fresh fruit, veggies, salads, and even a coffee bar. The steak house was great, as well as the Italian restaurants. I can’t say enough about the dining staff. Even at the buffet, one of the Chefs went above and beyond by making gluten free pancakes – they were not good, lol, but “A plus” for effort. Princess definitely needs to step up their game in this area, staff education and perhaps hire a nutritionist on ship. Entertainment We spent time in the casino which was fun (and expensive, lol). There was only one time when it was too crowded to play roulette. We didn’t see any shows, because the line-up was really minimal, and not enticing. I heard comments from other guests saying Princess has cutback on the entertainment. Although this was somewhat disappointing, we were so busy each day with excursions, we basically went to the dining room, one of the bars or casino. There wasn’t much of a night life, at least not what I expected. The disco didn’t start until 11pm on most nights, which is late when you have to be up and ready for the next days excursions. There were also a photographers on formal night located on several of the floors. You waited in line to get your picture taken. The photographer in the line we were in was very serious about his job. He took a billion photos of each couple/family, to the point some people were getting irritated. I’m sure some people appreciated it. We cut it short and were still able to get beautiful (and costly) photos! Shopping on the ship has a bit to be desired. There was an expensive jewelry store that hosted several events during the cruise and seemed to be pretty popular with some guests. There was lower end jewelry shop and a clothing store, which also had some wine choices. There was an art exhibit where you can purchase the items; a very small store that had some food items and toiletries. I was surprised it didn’t have more of selection considering there were some people on the ship that were on the 14 day route. My husband and I did have a couples massage. It was a 1 hour massage. Basically you’re together in the same room, each with your own certified masseuse. It was a definite splurge, equivalent to Burke Williams prices, minus the amenities offered by Burke Williams when you purchase a service. I think Princess can improve in this area as well. If you spend $300-$500 on a massage, you should be able to use the steam room or sauna, right? Princess Excursions: Outside of embarkation/debarkation locations (Rome/Athens), we booked excursion at the five other ports – Naples, Crete, Kudasi, Istanbul, Mykonos-through Princess. I can go into detail about each location – there is something special about each place. Every place was beautiful and the history was fascinating! Knowing what we know now – read the details of the overview for each excursion. We did not get to tour what was indicated in the overview of the trips we purchased in Naples/Pompei, Crete, and Istanbul. After Istanbul where for the second time our teen did not get the included gluten free lunch, we went to speak to the concierge on ship to voice our concerns. They listened and we got a small refund for Pompei, but you can’t get back the experience, especially in Pompei. We took the same tour as some friends, and their experience was completely different. They got what we paid for. In Mykonos we hired a private car. Our driver spoke great English and actually lived in Boston, but worked in Mykonos during the five month tourist season. We also had a guide and she was phenomenal and beautiful! My new bestie! She is an archeologist by trade (and singer) and also only works on the island during tourist season. We wanted to experience the beaches, so she took us to three different beaches, and a fantastic place for lunch. I’m glad we had our own driver because we would have never made it to the beaches (and the teen would have never have seen so many boobies and booties). The island was packed and there was so much traffic. We were able to see the windmills really quickly and make a stop to take a few pictures a couple of places before we had to get back to catch the ferry to the ship. Although it was extremely windy this day and I didn’t have time to visit even one shop (so sad), Mykonos is the first place we’re going back to – well Greece in general! We loved it! We disembarked in Athens, and had 1 ½ days there. We visited the Temple of Zeus, the Plaka (shopping – yeah me!!), and the next day we had a private car and guide to visit the Acropolis, Acropolis Museum, and the plaza where we saw the changing of the guard. We also stopped at the Olympic Stadium. We had a private certified guide in Athens also. She was also fantastic. We were picked up and dropped off at our hotel, Marriott, on time. Quickly, this Marriott was awesome! The lobby dining room and patio area was lovely. There was a small roof-top pool we didn’t have time for and beautiful bar. The food was also fantastic with happy to say, gluten free choices for the teen. Our room was decent size and had two queen size beds. After our Acropolis excursion, we visited the beach on our own. It was 4pm by the time we got there by taxi and it was still booming. It was packed, DJ, bar/dining, a couple of stores and a water fun-zone. People of all ages and sizes. We were surprised you have to pay to go to the “organized” beaches in Greece, but they are fun fun fun! We were picked at our hotel on time, and although we made it to the airport one hour away, our flight was delayed, so we missed our connecting flight in Chicago to California.We ended up getting in 4 hours later than scheduled and a different airport. So nice to finally sleep in our own bed! Overall, cruising is great – most things are paid for in advance, you’re protected if anything goes wrong, you have ship amenities and opportunities to meet to so many different people. The down side is the stops at each port are fast; however, you get a sneak peak at the places you might want to return to and spend more time. We’ll definitely cruise again, but maybe try a different line like Celebrity.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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christine m wrote a review Sep 2022
Colchester, United Kingdom37 contributions38 helpful votes
Recently returned from a cruise on Regal Princess the ship is lovely and we found the crew really friendly, service in the bars was a bit slow. Food was amazing, entertainment was not as good as previous cruises but the atrium entertainment was good and worth hanging around there for a lovely atmosphere but then I've always loved the atrium for the champagne waterfalls. Cleanliness was paramount with crew monitoring passengers before entering the restaurants, extra wash basins are installed. Plenty of sanitising stations around. Not so good: We went on the Mykonos Beach getaway excursion for 39.95 dollars which was overpriced, the beach wasn't too bad, shingle type, bit of a shelf to get in the sea, cafe at far end but worst of all was the cost of sun loungers at 40 euros at the cheapest, although they were the cushioned ones included a parasol, ridiculous price! At the back of the beach was bottles, cans and trash, not good enough Princess! I will probably book with another cruise line in future as Princess booked our flights, connecting from Heathrow to Munich then Rome then returning two flights from Athens, we expect it to the Caribbean but for that short flight it's ridiculous, we left the ship to return home at 9.30am and didn't arrive home until midnight. Including a photo from the beach getaway, I've complained to Princess Cruises but not confident of a reply. Including a beach photo that won't make our album
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Christine N wrote a review Aug 2022
Manchester, United Kingdom16 contributions26 helpful votes
After recently being on the MSC Virtuosa the Regal was lovely. Lots of room to wander round ship, Bars shops and entertainment venues. The entertainment was probably the poorest I have ever seen, only two good shows for the first week which were repeated on the second but hopefully will improve when cruising gets back to normal. Didn't like having to book our restaurant every night, we usually book our table for the full two weeks. We had the Princess plus drinks package which was more than enough for us, we wouldn't have got our value from the premium. Food was ok, could usually find something we liked but not up to P&O which we usually sail with, but not bad enough to complain about. Drinks were very good and we found that some of the waiters even remembered our orders, even asking if my son was joining us. Must say the waiters in the bars and restaurants were some of the nicest I have met. Cabin very nice and always cleaned well. Forgot to say the medallian was really good instead of a cabin key, I could hear the door click as we approached. I didn't really get into using the app but that is probably an age thing. Have booked for next year so maybe will be able to use the app more.
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OrcaChasers wrote a review Aug 2022
Hythe, United Kingdom8 contributions15 helpful votes
After BA over booking our flight, we were told to head to Santorini where we could pick up the cruise the following day. Not ideal, but had little choice. We are still in Santorini as no one will allow on the liner. We have no help or assistance. Customer services will not help. My friend is in her 70’s and we do not know what to do. We have luggage- as you may know, this is not a good idea on an island if this nature. The lack of support, actually no support and communication has also left others completely stranded in need of urgent help. I write this to advise if you were thinking of using this company. This situation is almost dangerous and needs addressing. Again, I cannot stress in enough detail- if you have an issue, this company will literally leave you on the docks on your own. Please beware!
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