Looking at the amenities for this hotel it states free breakfast but when special deals are advertised you dont receive a free breakfast so actually it is not a special deal afterall. Can this be explained.
I agree with you however all businesses are in business to make money nothing is actually free else they will go out of business; so the hotel not offering breakfast is to ensure that they still making small profit despite the special offer, if I was the marketing personal for this hotel would have included the breakfast and on checking in I would get the person checking you in to tempt you to upgrade your room package for a £10.00 for example this way it will be up to you and the hotel will be in a chance of making profit and you will be aware and more satisfied what you had is a bad marketing process and I agree with you
When I booked I was told the cost of breakfast was extra and was happy to pay it. The breakfast was excellent
The weird thing was, I got free breakfast when I stayed as a single occupier but my son and his partner didn't qualify even though I made the booking for the 3 of us.
Get an answer from Thurrock Hotel staff and past guests.