The junior suite isn't available to book through their website. Has anyone had to book through email? I tried calling but they said they can only book through email?
Good Morning Dear Margaret,
Receive a warm welcome and our most sincere thanks for your interest in Anandá Hotel Boutique.
Please, contact us by e-mail hotel @ anandacartagena. com to assist you with the Junior Suite reservation. Perhaps the Junior Suite room is not available when you tried to book trought the website because for the dates you requested we´re fully booked in that kind of room.
Please do not hesitate to contact if you need anything else.
Anandá hotel Team.
I booked online, worked perfectly well. If you prefer, send them an e-mail. They are certainly the friendliest people ever.
I've booked over the phone with them. In Spanish. It's one of the nicest boutique hotels in Cartagena, so they can be snobs. I don't remember a junior suite. Maybe it's the second floor balcony room that faces the street. Call them on the phone on a weekday morning with a Spanish-speaking co-worker to help you out. Otherwise, try Bastion Luxury, or the Santa Clara. Those are also nice.
It seems odd to me that you have to book on the web only. I would keep calling or email anyone you can get an email for. Their service was great and english impeccable.
I think I reserved through trip advisor too...not directly on their site.
I booked online with get a room website
Get an answer from Ananda Hotel Boutique staff and past guests.