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Quality Inn Questions & Answers

Pocatello, ID

Sounds like YOU made the mistake on your reservation, didn't verify your reservation before you arrived, and the hotel followed the same policies as every other hotel does in the country. In a huge metropolitan area in the middle of summer where many days in the last 2 weeks, there haven't been any rooms to be had for 200 miles.

Doesn't sound at all like this was the hotel's fault. Sounds like an unfortunate situation caused by user error. Be mad at yourself, not the hotel, for not verifying your reservation.

I am not associated with this hotel or any part of the management company.

over a year ago Answer

4 answers

Property representative
Jim M
Pendleton, Oregon
Helpful answer
-1
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Not as helpful

Thank you for your understanding and your comment.

over a year ago
Coos Bay, Oregon
Helpful answer
2
Votes
Not as helpful

I wouldn't be upset with the hotel if they had offered my family and I a room to sleep in for the night. Had they explained the situation, I would have gladly paid for another room. The staff would not even try to help me book another room (even though the rooms were NOT sold out. I confirmed with with the reservations department when I called the 1-800 number.) The hotel staff LIED and said there was not a manager on staff at that time to talk to (I spoke with the general manager and she told me she in fact was working during the time this was going on). I am mad at the horrible customer service! After being treated the way I was, I then was upset that my family and I drove over an hour to find an available room at another hotel chain, when there was in fact availability at the Quality Inn. After being on hold for more than 2 hours total, being given THREE different names of who the general manager actually was, and waiting a week to finally speak to the real general manager, i think it is fair to say that I have the right to be upset with the service I was provided.

over a year ago
Coos Bay, Oregon
Helpful answer
1
Vote
Not as helpful

Since I am not able to respond to the actual comment on my review, I will respond here. I have contacted you via email, and asked for you to have the owner contact me. I still have not received a response, and it has been about a week. I have not called, only emailed, because I have been dealing with the family issues which took us to the Portland area in the first place. I still have not received an apology for the actions of yourself and your staff, and still have not received a response email. The only reason why I was even able to receive any contact from you in the first place is because I contacted the corporate office to try to find out who the general manager was for your hotel (since your staff told me you were not present, when you, in fact, said you were). You have not had time respond to my email, but you have had time to read and write responses to reviews on tripadvisor. I will be calling today, again, since I still have not received an email response, now that I am more settled and not dealing with family issues.

over a year ago
california
Helpful answer
-1
Votes
Not as helpful

Ellen and JJ are the front seat manager & staff

over a year ago
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