I posted a 'review' yesterday entitled 'Disappointed', I believe it was, but I don't see it online. When will I see it?
You've sent your message directly to us at Hale Koolau. We're sorry you were disappointed with your accommodations, however we do not control the review process as that is done by Trip Advisor so you'd need to contact them directly. May I ask if you completed our guest survey or brought any of your concerns to our attention during your stay before posting a negative review about us?
Get an answer from Hale Ko'olau staff and past guests.