My mom and I stayed here for 5 nights to calm down completely; we were looking forward to the sauna and spa, the hikes in the environment and the quietness around us. Our experience was nothing less than what we had hoped for; we had a lovely time.
The staff was very friendly to us! Whenever we asked something, they would come to our room immediately to help us. They recognized us from day 2 on, and did not have to ask for our room number anymore (which we found special)!
We would defenitely come back; maybe in warmer and sunnier times ☀️.
This hotel caters to many different type of visitors, and does so quite nicely. We came to visit family and friends during our recent trip to Germany. We were greeted at the reception by friendly and courteous staff.This attitude carried throughout. The room keys still are real keys, but use a magnetic card to run the power in the room. Our room was normal sized by european, smaller by american standards. But it easily overcame that by showing an attention to detail not seen in many larger and presumably "premium" hotels. The safe was more than spacious for our 2 laptops. The bed was a king and the mattress was firm and comfy. The bathroom had very nice and stylish sink (flat, but nor, so the water easily drains). The products were not just a spa sales pitch. And it was so quiet. Eating options are plentiful. A fine sit down restaurant (just take a look a the massive meat slicer on display for the carpaccio. Probably the price of a small car). Buffet style is also an option. An on site Pizzeria has a true Naples style oven from naples and the thin crust really brings out the flavors of the toppings. Also on site a craft brewery. During the day time you can either work in their many fully equipped conference rooms, if you are there for business, or you partake in many sports like mountain biking, hiking, gym,bowling (on site) or Table Tennis (for which it is an olympic training center) in order to build up an appetite for the good food waiting. With its close proximity to the Autobahn this hotel complex in the serene valley of the Brexbach is definitely worth a trip.
Location is excellent: in a beautiful, green valley just 10 minutes from the main highway. Room is spacious and clean, but nothing special. WiFi is very weak and stopped working after 2 hours: did not come back in the morning either. I needed it for work that’s why I need to make the remark. The most unpleasant surprise is definitely the service: nobody was greeting me at the breakfast or asked me if I would order anything, etc. There was no coffee vending machine in the buffet so I asked the waitress where can I get coffee then she brought it.. It was actually prepared for the waiters on a service table and their job was to get the room number and take the coffee/tea orders. No one did it although only 3 tables were occupied (I was late at breakfast around 10 am but still). Buffet breakfast is delicious and has a good Sortiment to choose from. I would have preferred a friendlier service and some hospitality. Unlikely that I ever return.
Location: Close to Highway to Koblenz but far away from any noise
Reception: open 24 hours
Room: round about 18 sqm with balcony
Bed: 2 single beds quite smooth but still comfy
Bathroom/Shower: about 2 sqm with shower
Air Condition/Heating: no A/C heating with real radiators
WLAN: free, fast and reliable
Breakfast included in price. Extremely wide range of all kind of dishes
Restaurant: Very good restaurant not so cheap but still worth the price
Language: German, English
Staff: very friendly and helpful, especially at the restaurant
Credit Cards: Western standard cards accepted
Conclusion: I will come back if I'm in that region
I was there for work. Food was ok. Facilities as well. Room was practical. The common areas looked weird and the coffee breaks were fine, nothing special.
it was cold and we could enjoy much the area, though it looked nice.