Cham’s House, Koh Kood
We had a three day stay here in Feb 2020 in a “Superior Ocean View” room. For context, the resort has small circular villas, some with attached plunge pools, and a multi-storied block of regular rooms, some also with mini plunge pools. The site runs down a steep block to a pleasant, palm fringed beach. There are no other significant resorts along the beach, although there is one other restaurant attached to some basic beach huts next door.
Positives. Rooms are a decent size/drying rack on the verandah/nice view. Sorry folks that’s all.
Negatives. The resort is totally neglected and run down. Beach furniture is broken, torn or mouldy, with insufficient and old towels. No one tidies up around the beach, so the tables are left dirty from the previous day, ashtrays still full. There was lots of plastic rubbish washed onto the beach but no staff thought to tidy it up. A few patrons, me included, did. The gardens are overgrown and totally neglected, which is a pity as you can see that it has been well planned out. At the beach end is a poorly maintained restaurant/bar where the paving has not been done so at dinner, after you have showered and changed after a day in the sun, you sit with tables sinking into the sand. It’s a perfect location but a bit of decking and a few plants would make it sublime.
Access to the resort is via a half made, rutted track to an entrance where you are directed to walk up 30 steep stairs. No allowance has been made for travelling with suitcases/bags, although the staff did carry them for us. (I actually found the ramp as we were checking out). Access to the “block” rooms is up and down some serious steps, an impossibility for people with bad knees or for parents with small children. On the top floor, the balustrades are seriously wobbly and an accident waiting to happen. And I mean seriously! On the balconies, bits of chipboard of uneven sizes covers some of the overly wide gaps but doesn’t hide the worn, paint-spattered furniture. And there are paint spatters everywhere, plus unfinished paving and overflowing bins. This is particularly apparent in the foyer toilets. Not good! The roofs of some of the villas are covered in plastic - also not a good sign.
The pool is at the top of the block, at the opposite end to the beach, with just a few seats and 3 umbrellas. Unsurprisingly, few people used it except on the day of a power outage (from 9am to 4pm, which management advised us of only the night before). On that day, people used it to wash off the sand as no power meant no water pumps so no water. No food was available at that time as well. Management made no attempt to offer compensation, a round of free drinks or anything to offset the “inconvenience”. The breakfast is spread over the foyer and a verandah area, with a large bowl of yoghurt left in full sunlight. All the jams/honey etc are equally uncovered and were being swarmed by ants on our first day here. It is poorly run, plates left on empty tables and with no logical flow. Choices are mediocre.
Staff are untrained which is not their fault, but the resort is clearly not being managed in any functional way. Some staff would therefore just sit, playing on their phones, even when the towels had all be used at the beach or dirty plates were left on tables. And what is the purpose of a shop if it has virtually no stock? The internet was also flaky!
The beach shack restaurant next door served great meals at half the price to most of the hotel patrons, in particular during the power outage. They had a gas bottle!
Having just come from Koh Chang where we stayed in a comparable resort price wise, this was like night and day. As regular visitors to Thailand and SE Asia for many years, this is truly one of the worst resorts we have ever stayed in.
Finally, a big shout out to the resort cat though. At least it was doing its job keeping the mice population down.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC