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All You Need to Know About the Rooms
at Bukit Gambang Resort City

Room/Suite (104)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... I had to wait at the reception for another 30mins to get my room key. I specifically booked a garden view room with 1...
Stayed over for 2 nights for work. Room was large but very bare. Bedding was very basic with one pillow. Bathroom was large but...
... have requested). Air conditioning not good at all. Spacious room but without bathtub, 1hp air-condition not up par, average...
Most popular question about the rooms
Based on the website, it shows that the studio suite provides whirpool bathtub is it real? Also there is available kitchenette shown in Agoda's description for studio suite,...
Answer from Faridah_BGRC
Oct 2017 |
Hi not sure where in Agoda stated that, but there is no whirlpool bathtub. Any how we will verify with Agoda if such statement the...
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Reviews that mention rooms

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Jessica A wrote a review Aug 2020
3 contributions
My husband n I checked in this place on Saturday around 2.30pm after booking via Agoda. It was our first time here. Only 2 staff were at the reception and the queue was already building up and the front desk was filled with flies. They told us to wait for a call as check in was at 3pm. They did not bother calling housekeeping to check if any rooms were available. No calls received till 3pm. I had to wait at the reception for another 30mins to get my room key.

I specifically booked a garden view room with 1 large bed but the officer did not bother to check that. Instead we got a car park view with 2 beds joined together. Curtains were torn, pillowcase were torn, mattress were torn and the bedsheet was stained. Only 1 (body wash,shampoo and conditioner) provided throughout our stay.

Overcrowded pool without any sort of SOP for social distancing. It’s in house Oriental Oasis restaurant was not operational. The cafeteria was not opened in the afternoon for lunch but they had dinner buffet priced at RM38 - obviously we were not up for that.

It’s just a huge badly maintained place. Would never go there again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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meelo wrote a review Oct 2019
Kuala Lumpur, Malaysia333 contributions63 helpful votes
Stayed over for 2 nights for work.
Room was large but very bare. Bedding was very basic with one pillow. Bathroom was large but also bare. Shower leaking at the wall mounting so there was a mini waterfall but water pressure was still ok. Toilet paper was wet when I entered the room. 2 strands of hair was left on soap dish.
I suspect that left over food was served for next meal. Choice of dishes were few and doesn't taste great at all.
Upon arrival, we were not allowed to stop at lobby to drop off heavy luggage. We kept being chased to enter the car park instead. Given a choice, will not go back.
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Date of stay: October 2019Trip type: Travelled on business
Cleanliness
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Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from KarenKLTan, Public Relations Manager at Bukit Gambang Resort City
Responded 16 Dec 2019
Dear Mcmeelo Thank you for sharing your review on your last experience at BGRC. The Management has taken measures to improve our shortfalls and we hope your next visit will be an improved staying experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syaheed wrote a review Sep 2019
Kuala Lumpur, Malaysia20 contributions4 helpful votes
Stayed there for 4D3N. Housekeeping didn't came at all to change our bed sheet or our towel (although we have requested). Air conditioning not good at all. Spacious room but without bathtub, 1hp air-condition not up par, average breakfast, lunch provided.

Water park badly maintained, disgusting. Safari park is not for faint hearted, you need to walk/climb over long way up there. Tired. the animals and the facilities were not maintained good.
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Date of stay: September 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from KarenKLTan, Public Relations Manager at Bukit Gambang Resort City
Responded 16 Dec 2019
Dear Syaheed, Thank you for sharing your feedback with us. Refurbishment and upkeeping are in progress by phases. We hope you will have an improved and better holiday experience with us in your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
azrin73 wrote a review Apr 2019
Shah Alam, Malaysia312 contributions60 helpful votes
Rooms are spacious n tidy but unfortunately the airconditioning in my room is not cold enough despite full fan n lowest temp at 16, other than the aircond water pressure is good bed nice and comfortable, rooms comes wth balcony.
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Date of stay: April 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from KarenT4332, Public Relations Manager at Bukit Gambang Resort City
Responded 4 Jul 2019
Dear Azrin, Thank you for choosing to stay with us and to share your staying experience. Our sincere regrets for the air-conditioning system. We hope you will come visit us again and enjoy a better staying experience with us. Our 3 parks in BGRC await your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
YinnWong wrote a review Feb 2019
Kuantan, Malaysia10 contributions1 helpful vote
The room so spacious and comfortable but the breakfast is unsatisfactory for me ... But the dinner (I means dinner set, not the buffet ) is very delicious.
Swimming pool is quite good. Staffs provide good service.
So far so good!
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Date of stay: February 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from KarenKLTan, Public Relations Manager at Bukit Gambang Resort City
Responded 13 Aug 2019
Dear YinnWong, Thank you sharing your review. We have a new chef aboard and we hope your next visit the breakfast will be enticing to you. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from Faridah_BGRC
Oct 2017 |
Hi not sure where in Agoda stated that, but there is no whirlpool bathtub. Any how we will verify with Agoda if such statement then need to be removed, thank you.
0 votes
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Answer from faridahmk
Dec 2016 |
Hi Lavania, Thanks for your enquiry. Arabian is more expensive due to 4 star resort and new (since 2012) compared to Caribbean Bay Resort is 3 star hotel and already established more than 5 years .
0 votes
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Answer from FaizalFederations
May 2015 |
Additional 1 child and 1 adult, how much need to pay for the package?-It depend sometimes they only cost you on the price of the unit itself, how many people you want to fit into one room depen as long as you feel your are comfortable with - How many bedroom at Family Suite?-2 with each bedroom have 2 super single bedroo, so wide it can even accomodate 1 adult and 1 child on the same time for each bed (arabian) - Can we upgrade our rooms to Arabian Bay instead of Caribbean Bay, and how much we need to pay?-Yes you can jus pay the different only, strongly suggest to choose arabian because they are new and have better accomodation - Can we request at highest floor?-depend on availability Strongly suggest for arabian suite, if the package including bfast then the breakfast need to upgrade if have more than 2 or 4 person for each unit
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