The Hotel is well situated, very close to the Lagoon, and a few hundred meters from the zocalo, the central square. The price is very competitive and if you don't mind a short walk, or if you have a car, is a very good choice. The hotel provides for free some coffee and cookies in the morning. Our room was quite small but well equipped with a/c, fan, tv and fridge.
We had a 2 night stay here and it was very comfortable. The room itself was small but very modern with great wifi and bathroom facilities. Free coffee right outside my room which was a win for my partner. The only down side was we were on the ground level and it was quite noisy at night. There was a lot of noise from kids (toddlers) around 11pm which was odd but lots of chatting aswell which disturbed our sleep a bit. If you’re not on the ground floor I’m sure it’s not an issue though. Good stay otherwise.
Good enough location just a 10 min walk and you're in the water. Same for restaurants etc. Room was spacious and clean with ac and youtube and netflix with the cable tv. Not that we spent any time indoors anyway. Free coffee and water in the lobby and parking out front. Friendly and helpful staff.
We had 2 nights at El Roble on our 4 month travelling trip around central and South America. The hotel itself is nice, we had a giant king size bed, aircon, a little fridge - all luxuries that are appreciated when your travelling on a relatively tight budget.
HOWEVER. Next doors yard backed straight onto our window. As soon as we got into the room, we noticed a lot of dog barking, but this was nothing compared to the screeching Rooster next to our window. EVERY. 20. SECONDS.
Within 10 minutes we asked to move rooms to the other side of the hotel, so at least we weren’t sleeping right next to it, but the hotel was full.
Come 4.30am, the Rooster started again and didn’t stop for the rest of the day. Even with earplugs and a pillow over my head I could still here his incessant cawing. It was beyond infuriating!!!!
So I would recommend the hotel but only if they can offer you a room on the opposite side to the Rooster yard!!
We stayed here for 6 nights in a double room last week. It will seem at first from a map that it is a bit out of the way but you will realise that bacalar is a very small place and everything is close by! Max 5 minute walk to balneario municipal our favourite public access to the Laguna and say 10ish minutes to the park square which is near the fuerte de San Felipe and restaurants. There are local shops very close to the hotel for getting basics like water. There are two small outdoor seating areas which are pleasant for reading or just chatting with friends, the hotel isn't very big so we found usually these areas were not busy. They have a tea/coffee station you can use all day which if you're a caffeine addict like myself is a huge plus. Bring fresh milk (there was a fridge in our hotel room) if you aren't a fan of dried milk powder. No food available on site but as mentioned above restaurants are not too far.
Final shout out to Manuel the staff member that worked on reception during our staff during the day. He mainly spoke Spanish but was very patient with my partner practising his Spanish and encouraged him and helped his confidence. Manuel is such a friendly man we even chatted with him for a while on the front porch about anything and everything. The staff don't have much English but if you have a little Spanish they are so welcoming and patient with your attempts which is really nice (I'm sure we've all experienced some impatient fellow not bothered listening to broken Spanish before and making us a little less confident).
I would recommend staying here it is clean, tidy, quiet, reasonable price and location is fine unless you really want to stay directly on the Laguna but tours can be arranged from hotel desk where they pick you up and drop you back so it's no problem really.