Firstly, the property calls itself a "hotel" but is listed under "specialty lodging" in TA, so I never would have found this property on my own as I do not stay in "specialty lodging". Having stayed here, I would definitely put this property in the "boutique hotel" category.
We happened into Bacalar without reservations and the taxi driver recommended the Laguna Hotel, but instead brought us to the Los Aluxes Bacalar Hotel. We were tired and so did not mind all. The property itself is gorgeous and very well maintained. It is also secluded and cozy feeling. When you enter the main entrance, it is the reception and restaurant/ bar all under the same huge palapa. The rooms are off to each side of the palapa. It looks like there could have been no more than 10 rooms. All of the rooms appear to look out onto the laguna--and what a view! It is simply beautiful. They have decks that go out over the water and even swings over the water :) Although the location of this hotel is on the lake, it is not walking distance to anything. It is outside of town. In order to get around, you need a car or taxi.
The room was well appointed and very clean; HUGE shower, with seating and the sink has a really cool looking shell that the water cascades from. Beds are comfortable and I like the fact that they do not use bedspreads-so you can see the crisp white sheets; nice covered patio with comfortable seating. WIFI would not reach into the room..tried and tried even though a strong signal was present, I was not given the password to the strongest signal.
Very disappointed with this restaurant. Food/ drinks were way over priced; the portions were small and in my case, the fajitas were lacking flavor. My brother said his fish was good-but the price was not justified. We ordered quesadillas-which had absolutely no flavor and only came with a thin layer of cheese. The service was slow, slow, slow; yet there were only a handful of tables requiring service. Were told at check-in that the complimentary continental breakfast began at 7am. I was up with the sun catching some pics and waited.....no coffee...nothing at all until 8-8:30am. And they would not serve us at the same group of table we had used the night before- We even self served ourselves coffee (once it was ready) by going up and down the stairs ourselves until we realized that they would not be coming to serve us. we literally had to leave the breeze outside and walk up the stairs into the palapa to get service. Once my brother sat down at the table under the palapa, immediately the server gave him a menu and started service. I thought that was slightly passive aggressive-they could have just told us that they serve lunch and dinner on the patio area but not breakfast. First cup of coffee was great; the 2nd tasted very weak and no flavor at all. the fruit was good. Didn't get any juice and wasn't offered any either.
The staff appear to be confused and do not seem to know their own hotel. Incorrect WIFI password was provided 2x, which required me to back and forth to the reception desk-and it still would not work in the room-i gave up; server didn't know basic answers to questions about the food and provided a incorrect password for WIFI. Was quoted 2 different prices for a tour that leaves from their dock. Two hr tour quoted by 2 different staff was $1500 pesos for 2 people and the other staff quoted $2000 pesos. It all felt somewhat sketchy, like some sort of scam. We didn't do their tour. Instead, we checked out, went into the town parque and got a 3 1/2 hr. tour for $800 (for 2 people) pesos total. We also had a great breakfast at a local restaurant. The only staff member that seemed to have an interest was Edgar-great guy and enjoyed talking with him. As we were waiting for our taxi (which the hotel called for us) we were standing near the road and I am assuming an employee, noticed that I was congested and told me the woman he was with could fix me up "rapido"! She left and came back with massage lotion and gave me the hardest arm massage of my life! Almost had me crying! She said I had bumps inside my arms that were making me congested. She asked for no money but I gave her some anyway. Alas, I was still congested but my arms felt better!
GROUNDS AND LAKE FRONT
Again, the grounds are beautiful and well taken care of. The lake is absolutely lovely and something not to be missed. While taking a swim, I noticed that there was a tremendous amount of silt on the lake bottom near their shore-sinking about 1/2-1 foot down. Very uncomfortable. When we took a tour later that day from the guy in town, I did not encounter the same silt-it must be just built up along the shoreline.
I do not think this hotel is a good value. We paid $1200 pesos (at current conversion rate=7300USD) for the night for 2 double beds. This was the most expensive lodging of our stay in Mexico this trip. I have stayed at many many boutique hotels in Playa Del Carmen, Valladolid, Puerto Morelos and have never paid this much. Same goes for the food in the restaurant. Our bill came to almost $900 pesos (current conversion=$54USD for 2 people for dinner). I would come back in a pinch, but not a hotel I would make plans to return to.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC