We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

All You Need to Know About the Rooms
at Los Aluxes Bacalar Hotel

Room/Suite (31)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Contact accommodation for availability.
There are similar hotels available.
View all
Room review highlights
... at the garden, tables and sun beds, so there was not enough room for the hotel guests to enjoy the location and chill. ...
... which was really relaxing. Breakfast was not included in our room rate but we ate there a few times. The restaurant is yum...
... and it was wonderful. The staff was always very helpful, the room was quiet, spacious and super clean. The cleaning lady was...

Reviews that mention rooms

Write a review
Carole G wrote a review Aug 2019
Breukelen, The Netherlands10 contributions1 helpful vote
Rooms were very basic, but spacious and clean. No blankets so cold at night because aircondition is always difficult to get it right.
Everybody was welcome to spend a day at the garden, tables and sun beds, so there was not enough room for the hotel guests to enjoy the location and chill.
Waiters were very rude and we had to wait for ages for a drink or some food. Even taking orders could take more then half an hour.
A lot of times we could not have a drink in the garden, for unknown reasons, even though they did serve Mexicans.
The location is great indeed, but besides some exceptions, the service was horrible!
Read more
Read less
Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Share
Wanderlustgirl wrote a review May 2019
Melbourne, Australia26 contributions10 helpful votes
Loved this hotel so much. Rooms were simple but very clean and had everything I needed (TV, air con). We also had a view of the lagoon. Shower was good pressure and large. We got a massage there also which was really relaxing. Breakfast was not included in our room rate but we ate there a few times. The restaurant is yum (hotcakes, avocado tacos were my favourites) but is also expensive for Bacalar. We walked down a few hotels to Casa Tortuga which is a hostel with lovely traditional breakfast, lunch and dinner and is cheaper and really cool vibes. Because Los Aluxes has the beach swings, lots of people come there during the day to use them. Recommend putting your towels out and saving a seat at like 7am to beat the crowds! It is worth staying here for the use of the swings. Also the lagoon is the clearest at this end and you can swim out to the middle where it is shallow (under 1 meter deep). You can also rent a kayak and see some points of interest near the hotel. I also recommend doing a sailing tour (Veleando Ando were really professional and great!) to see the black cenote and the pirate canal
Read more
Read less
Date of stay: February 2019Trip type: Travelled as a couple
Room Tip: Try to get second level to get a view
Value
Rooms
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from AluxesBacalar, Marketing at Los Aluxes Bacalar Hotel
Responded 9 May 2019
Hello Wanderlustgirll! Thank you very much for your visit, it was an honor to receive you, we hope to have you again. We invite you to follow us on our social networks: Facebook: Los Aluxes Bacalar Instagram: @AluxesBacalar Best regards.
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lila B wrote a review Aug 2018
4 contributions
We only went for a weekend and it was wonderful. The staff was always very helpful, the room was quiet, spacious and super clean. The cleaning lady was really nice and had fresh towels for us anytime we asked for them. The view is spectacular. Chilaquiles for breakfast were delicious as well as coffee. They have a lot of activities to do (kayak, paddle, etc.), the swings on the Lagoon are a must. Everybody was really friendly. The beds were very comfortable and they had good linens. I will be back to stay a month !!!
Read more
Read less
Date of stay: August 2018Trip type: Travelled as a couple
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from AluxesBacalar, Marketing at Los Aluxes Bacalar Hotel
Responded 14 Aug 2018
Hello Lila! It is truly a pleasure to know that you enjoyed living the Aluxes experience!; We hope to have the honor of your visit a thousand times more. We invite you to follow us on our social networks Facebook: Los Aluxes Bacalar Instagram: @AluxesBacalar Best regards
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antonietta886 wrote a review May 2017
Tulum, Mexico45 contributions25 helpful votes
+1
We slept there for two nights. Right on the lagoon. It has a restaurant and a mini dock with chairs and three swings over the water. The spot sits right across a shallow sand bank a few feet away. We took our baby and were glad we brought the floaty baby thing with shade and his sunhat as there is no shade at the docks. But the section of the restaurant has outdoor tables with shades and has food and beverage service. Only guests are allowed on the docks before 1pm. Ask for a room on top floor with a view to the lagoon if you are feeling romantic. Everyone is very nice and accomodating. Will return :)
Read more
Read less
Date of stay: May 2017Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Response from AluxesBacalar, Marketing at Los Aluxes Bacalar Hotel
Responded 21 Jun 2017
Hi Antonietta886. Thanks for your comments. We'll waiting for you! Greetings
Read more
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meander48 wrote a review Nov 2015
League City, Texas698 contributions109 helpful votes
Firstly, the property calls itself a "hotel" but is listed under "specialty lodging" in TA, so I never would have found this property on my own as I do not stay in "specialty lodging". Having stayed here, I would definitely put this property in the "boutique hotel" category.

We happened into Bacalar without reservations and the taxi driver recommended the Laguna Hotel, but instead brought us to the Los Aluxes Bacalar Hotel. We were tired and so did not mind all. The property itself is gorgeous and very well maintained. It is also secluded and cozy feeling. When you enter the main entrance, it is the reception and restaurant/ bar all under the same huge palapa. The rooms are off to each side of the palapa. It looks like there could have been no more than 10 rooms. All of the rooms appear to look out onto the laguna--and what a view! It is simply beautiful. They have decks that go out over the water and even swings over the water :) Although the location of this hotel is on the lake, it is not walking distance to anything. It is outside of town. In order to get around, you need a car or taxi.
ROOM
The room was well appointed and very clean; HUGE shower, with seating and the sink has a really cool looking shell that the water cascades from. Beds are comfortable and I like the fact that they do not use bedspreads-so you can see the crisp white sheets; nice covered patio with comfortable seating. WIFI would not reach into the room..tried and tried even though a strong signal was present, I was not given the password to the strongest signal.
RESTAURANT
Very disappointed with this restaurant. Food/ drinks were way over priced; the portions were small and in my case, the fajitas were lacking flavor. My brother said his fish was good-but the price was not justified. We ordered quesadillas-which had absolutely no flavor and only came with a thin layer of cheese. The service was slow, slow, slow; yet there were only a handful of tables requiring service. Were told at check-in that the complimentary continental breakfast began at 7am. I was up with the sun catching some pics and waited.....no coffee...nothing at all until 8-8:30am. And they would not serve us at the same group of table we had used the night before- We even self served ourselves coffee (once it was ready) by going up and down the stairs ourselves until we realized that they would not be coming to serve us. we literally had to leave the breeze outside and walk up the stairs into the palapa to get service. Once my brother sat down at the table under the palapa, immediately the server gave him a menu and started service. I thought that was slightly passive aggressive-they could have just told us that they serve lunch and dinner on the patio area but not breakfast. First cup of coffee was great; the 2nd tasted very weak and no flavor at all. the fruit was good. Didn't get any juice and wasn't offered any either.

STAFF
The staff appear to be confused and do not seem to know their own hotel. Incorrect WIFI password was provided 2x, which required me to back and forth to the reception desk-and it still would not work in the room-i gave up; server didn't know basic answers to questions about the food and provided a incorrect password for WIFI. Was quoted 2 different prices for a tour that leaves from their dock. Two hr tour quoted by 2 different staff was $1500 pesos for 2 people and the other staff quoted $2000 pesos. It all felt somewhat sketchy, like some sort of scam. We didn't do their tour. Instead, we checked out, went into the town parque and got a 3 1/2 hr. tour for $800 (for 2 people) pesos total. We also had a great breakfast at a local restaurant. The only staff member that seemed to have an interest was Edgar-great guy and enjoyed talking with him. As we were waiting for our taxi (which the hotel called for us) we were standing near the road and I am assuming an employee, noticed that I was congested and told me the woman he was with could fix me up "rapido"! She left and came back with massage lotion and gave me the hardest arm massage of my life! Almost had me crying! She said I had bumps inside my arms that were making me congested. She asked for no money but I gave her some anyway. Alas, I was still congested but my arms felt better!

GROUNDS AND LAKE FRONT
Again, the grounds are beautiful and well taken care of. The lake is absolutely lovely and something not to be missed. While taking a swim, I noticed that there was a tremendous amount of silt on the lake bottom near their shore-sinking about 1/2-1 foot down. Very uncomfortable. When we took a tour later that day from the guy in town, I did not encounter the same silt-it must be just built up along the shoreline.

THE VALUE
I do not think this hotel is a good value. We paid $1200 pesos (at current conversion rate=7300USD) for the night for 2 double beds. This was the most expensive lodging of our stay in Mexico this trip. I have stayed at many many boutique hotels in Playa Del Carmen, Valladolid, Puerto Morelos and have never paid this much. Same goes for the food in the restaurant. Our bill came to almost $900 pesos (current conversion=$54USD for 2 people for dinner). I would come back in a pinch, but not a hotel I would make plans to return to.
Read more
Read less
Date of stay: November 2015Trip type: Travelled with family
Value
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Share
Previous