Please dont get scammed, its a rundown old place, it might be a successful hotel once but not anymore. You can get way way better hotels for this price. We arrived late, sent to our room by buggy. The room was located next to a store room, and in front of a big moldy rocks. Entered our room, it was more like a motel, the toilet was like a public toilet and the bed was hard as a rock. Since we were tired, we dont want to make a fuss, we switched on the A/C, for the next 30 mins it was just blowing air. HOT AIR. called reception, they sent a maintaince guy who lietrally did nothing and he said he will come back, never did. Called again, no one bothered to come, called again as the room was so stuffy and the smell of old mouldy furniture was in the air.
another maintainance guy came and did not even check but he said the A/C is working fine. we were so so tired to even argue with them, we went to bed, it was stuffy, sweaty. the next day breakfast was just basic friend rice, friend noodles. It was fine with us, went to the reception asked them for a refund of the second night as we really dont want to stay they, the receptionist was not helpful she was just reading the cancellation policy, then she said she can change the room, but only same room category not the ones with seaview. It was totally fine with us as we are not looking for a FREE UPGRADE, just a room we paid for, not some run down spooky room. Then we asked again if refund is possible instead as we really dont like the attitude of the receptionist, she said will check with the manager and she did not, repeated the same answer. Since we had no choice, we went and check the second room , it was way better than the room they provided to us at first.
so if only we did not make noise, we will be staying in that spooky room. so are they trying their luck to see which customer will not make an issue? and the pool, the tiles were broken with sharp edges, and it does not look anything like in the pictures. Dont get cheated, there are many other hotels. way cheaper and way better.I always travel to Phuket but this is the first time i had a bad stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC