We had no reservation but Pia at the front desk gave us a great room. She was very friendly and professional, made sure we had everything we needed, Our suite was on the first floor with a patio and easy access to the outside jacuzzi pools and sauna. Furniture in the suite was a little too modern for our taste, hard to get up from the very low sofa, also a little outdated.
Dinner at the restaurant was awesome, our waiter Mikael did an excellent job, nice presentation and very attentive.
Nice pool area with steam shower.
We had booked the Spa delight package in a luxury room and a Saunagus session.
The saunagus experience was fantastic and the gusmaster did a really good job. We also enjoyed the outdoor whirlpool. There was only a few sunbeds at the outdoor area at the two whirl pools, so we had to wait for quite some time to get a sunbed.
The luxury rooms was relatively clean but definitely not what to expect from a “luxury room” - however the proximity close to the wellnessarea was good.
The restaurant was extremely disappointing !
We waited 45 minutes in line at the bar, just to get a table assigned. The waiters were busy but did nothing to inform the long line of guests, who all, in advance had booked a table, of the reason of the delay. No one tried to turn the waiting time into something more positive eg. serving the a free drink at the bar.
We finally was assigned a table and waited another 30 minutes for the waiter to return and taking our wineorder. We asked for a wine that the waiter later realized was out of stock - we tried another wine selection but even this was out of stock. Our third wine selection was in stock and was a nice Chardonnay.
The waiting time between the servings was to long - the staff was busy and the head chef joined the waiterstaff, in serving. We asked if they had some staffissues this night but they said no.
We have stayed at the hotel several times before and last year, there were also some issues at the restaurant, which we adressed at the front desk when checking out. The clerk said that this was a one time experience and excused.
However the hotel must consider more staff and qualified staff supervision at the restaurant.
We have been at the other Comwell locations at Kellers Park, Borupgaard and Aarhus and have always experienced good service and efficient waiters and food at the restaurants.
Hotel is a combined golf club, spa resort and hotel/business accommodation.
Very helpful at the front desk and where able to give us better price than through a hotel app.
795,- DKK for one night, doesn’t include access to the pool area.
The room was spacious enough considering a baby stroller/ baby and 2 adults.
The room was nice and clean, but very hot after sunrise in the summer.
Restaurant forgot my dinner, but complimentary dessert was rapidly offered for the inconvenience.
Late checkout at 1300 was nice and quick.
Grand total price:
Room 795,- DKK
Dinner for two 495,-DKK
Pedicure for the lady 495,- DKK
Late checkout 200,- DKK
We stayed one night here and came in late afternoon. We got a double room towards the woods. Over all nice room though the curtains were fallen down on both sides, wonder how the cleaning staff thought the room was ready? On the floor by the cabin door in the bathroom there is a large white spot/mass of something undefined which looks grouse. See picture.
We booked “saunagus” before dinner and used the outdoor bubble pool. Hot sauna with different oils led by a little crazy saunagus master. Nice experience.
We are two course dinner in the hotel restaurant in the evening. I must say fantastic food and great wine. The waiter were in learning process and held the wine for tasting almost up to the edge. Maybe nervous. He was though sweet and engaged.
The breakfast was really a BIG disappointment. Very common and dull. Coffee taste nothing, eggs and bacon were awful, dry and tasteless. We had expected something more of the breakfast and higher quality for a place like this.
Overall a nice stay but we go home with mixed feelings as we miss a good standard and even level through it all.
I found a good credit card deal for this place and my expectations were BLOWN AWAY! The place is stunning, the saunas and pools wonderful and the breakfast... better than I've had in years! So grateful for the relaxing time.