TPE Airport Novotel has good rooms, however the communication among staff and guests leaves much to be desired. I’ve stayed here several times, and I’ve always left feeling underwhelmed. Specifically today as I was ironing my shirt in my room, the iron left rust stains on my shirt from the steam holes. I contacted the hotel staff asking for a new iron to try to salvage the mess i now have, and the iron they deliver has surface rust on the iron. Who doesn’t love a rust stained dress shirt! Bottom line, come here with freshly pressed items!
We pick this hotel because of location , we need to get on plane on early morning.And this hotel just 5 mins ride away from airport.
Free shuttle provide at from 6 am , but also underground station just next to hotel , also can bring you to T1 & T2 in 5 mins.
If you want to go to Taipei , you can take airport express too, take you around 40 mins.
Staff are nice and room is so tide.
For sure will come next time.
Stayed for one night before a flight back the next day.
Breakfast was superb, with endless options. Much more than I would expect from an airport hotel.
Rooms are comfortable and clean, better than the usual airport hotel rooms.
Location is very good. Not inside the terminal, but easy to reach with public transportation from the airport, or the hotel shuttle bus.
Also, a 15 min taxi drive to a near shopping center with many dining options.
One comment to the reception Manager - your team members seems to know their job, yet no really showing interest in their guests, more of "here's your room card, take it and move on". Nothing rude, just requires some fine tuning.
Will stay here again on future visits.
I have stayed twice in the Novotel Taipei Taoyuan Internation Airport within a month. Novotel is located in a 5-10 mins ride from the Terminal and they provided shuttle from/to airport terminal every 30 minutes. Or else, you may also choose to take the Metro to A14a Airport Hotel Station. And the hotel entrance is just a few steps from the station.
The room is stylish and spacious. The airport view is awesome from the room especially for airplane lover. But if you are not airplane lover, you may still hear some airplane engine sound as it's really close to the runway and taxiway. The bathroom is spacious. However, for my both stay, the magic glass in the bathroom is not working at all.
The staff are helpful and polite but sometimes queue will be formed to wait for check-in.
Overall, it's a hotel worthy to stay especially if you need to catch a early flight in the morning.
First, it took us a long time to get to our room. We got a priority welcome since I’m an accorplus member but our flight is night time and we’re all tired yet it took them a long time to give our room. Next day we were surprised to hear banging on our walls also in the ceiling. We have our 4month old baby with us and it was so stressful. I dont understand why they need to place us in a room where there are on going construction and we informed in advance that we have a baby. It was a very unpleasant experience for a 5 star hotel.