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All You Need to Know About the Pool
at Ramada Suites by Wyndham Solo

Pool & Beach (13)
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Pool review highlights
... you will find dirty everywhere, debris, dust, mouldy. Dirty pool, and bad breakfast experience both food and services. 1....
... complex. Balcony very small and dirty :( The swimming pool dirty and small. F&B staff in the restaurant when we have...
... lovely surrounding, friendly and speedy check in and a good pool. But..... dirty.... ooowww men In first glance the rooms are...
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Reviews that mention pool

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GandhiY wrote a review Sep 2020
16 contributions
Normally, I am willing to inform the feedback directly to the person incharge. I however think the management should be copied and hope improvements measured are taken even though I will never stay again in this property to be honest.  

At first, the overall building was Ok, looks new and personally I like the european style and room design. Room is spacious, however when you look in details you will find dirty everywhere, debris, dust, mouldy. Dirty pool, and bad breakfast experience both food and services.

1. Check in was OK, seamless however all important information about covid protocols, as well hotel facilities and opening hours were not informed. We should find ways ourself about the information, that was fine..

2. Given room 209 as my original booking, (grand deluxe) found in the room a lot of debris and dust. The head board was sooooo dusty am telling you.. and the toilet seat was lose. 

We were thinking just to ask the staff to fix it, after we take some rest. But later when I was about taking shower, I found the shower floor was very mouldy and so slippery. As we stay with a child, it is a big NO. I went down to reception, asked for room move. Irfad gave me #236 for showing, unbeliably the room is worse, the same debris and dust, and toilet lose, plus cigarette butts in the balcony!! Back to reception was handled by Jossy who gave me another grand deluxe (i forgot the number) and with the same issue.. how in the world. 

I was so desperate when jossy offered me the THIRD room #211 for showing, with the same issue dust and toilet lose.. so hopeless, I just ask them to clean the room for room move. We moved then to 211, after we went for dinner.

3. As for your information, I called the hotel a day before making the booking to ensure that there is kids pool available, because this is the reason why we came here for the kids.  However after check in we went to pool and there was private party at the evening so kid could not swim :( and the pool is dirty by the way.. milky water, eww..

4. Breakfast at the restaurant was adding up our disappointment to the max.

Sat to our table, no one came to offer coffee or tea or such, as normally star hotels do. I went to find coffee myself and found only black coffee in Urn. Asked a staff (a trainee) who was having meals behind the counter, if I can have latte instead, the answer was simply No, only black coffee.. and she turns back continues the meals while I was still standing there, speechless and am sorry for her.. I asked another staff who seems to be the senior waitress, the answer was coffee machine is broken. Fine. 

The buffet was not appealing, lots of flies everywhere, the chicken of soto ayam was packed by ants, hot items food were cold such as sambal goreng, opor ayam, ayam tongseng and many more. I ended up ordering only white omelette from the kitchen.

We sat on one table to find the table was broken and the food the put on it were almost fall down. I told a staff (another trainee) and we move to another table. But no action was taken to the table, and another couple guest sat later on the broken table.. and no staff seems put care on the situation. We told the couple about the table just to avoid unnecessary things happen, they move to another table and no staff was notice again on this.. my God. Not to mention about the clear ups. The seniors were just chit chating at the corner, 3 of them. While trainees do all the job unsupervised and lack of training. Come on.. its only 2-3 occupied tables in the restaurant and service was extremely bad. 

The hotel building itself is great tho, a lot of open spaces for kids. 

Best regards,

Gandhi
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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fitriindriarti76 wrote a review Dec 2019
Jakarta, Indonesia8 contributions
The hotel was not that I imagine. we can't get the view since the hotel is like housing complex. Balcony very small and dirty :( The swimming pool dirty and small. F&B staff in the restaurant when we have breakfast unhelpful, and the food served upon breakfast :( :( :(
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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willemd44 wrote a review Oct 2019
Solo, Indonesia33 contributions5 helpful votes
Very mixed feelings and impressions. And missed chances for Wyndham.... it could have been perfect.
First the positives: lovely surrounding, friendly and speedy check in and a good pool.
But..... dirty.... ooowww men
In first glance the rooms are looking nice. After the second look: dirt on the floor everywhere, especially behind doors. Paint splashes still all over in the bathroom. Terrace at the outside seemed not cleaned for many days. No courage to use the hair dryer since the power socket falls of the wall. Desk, table and wardrobe made in cheap HPL (formica) from which the doors won't open anymore.

During the evening the whole place is getting funny. Am doubting between a brothel or Chinatown in Singapore. Pink lights, red lights, blue lights, yellow lights; like a cheap attraction park.

Clearly a missed opportunity. I would be pleased to pay a bit more if all the above was addressed properly.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ramadasuitessolo19, management at Ramada Suites by Wyndham Solo
Responded 2 Nov 2019
Dear Mr. Willemd , Warmest greeting from Ramada Suites by Wyndham Solo... We do apologize for the unconvenience that we made during your stay in Ramada Suites by Wyndham Solo. We really appreciate regarding your comment about our cleanliness and we promise that we will more concern about it. We guarantee to you that it will never happen again in the future. Hopefully, you will stay again in Ramada Solo in the future. Thank you for your kind attention. Best regards Management Ramada Solo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Desniar B wrote a review Dec 2018
Depok, Indonesia370 contributions77 helpful votes
+1
stayed one night during trip to solo in room 214
- price so far oke for one night
- about 7-8km from the city

however:
- no aircon in the corridor, hot and humid
- need to review their amenities in detail: example bathroom doors difficult to open or closed, shower area once you take a shower, water will goes to the overall bathroom
- please pay attention for all the detail
- less variety in restaurant during breakfast, average taste
- many people eat breakfast near the swimming pool.

- i dont think i will be back to this hotel next time
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from MartheasM, Manajer Umum at Ramada Suites by Wyndham Solo
Responded 8 Jan 2019
Dear Desniar, Thank you for staying with us. Currently, We're installing a shower curtain to avoid water goes to overall bathroom area and reviewing our breakfast rotation and quality. Our restaurant located just right beside pool and many families were staying with us during year end holiday. We've separated seating areas for our guest who enjoy their breakfast around swimming pool. We'll retrain our staff to monitor and make sure that our other guest can still enjoy the swimming pool. Again, thank you for staying with us and looking forward to welcoming you back at Ramada Suites by Wyndham Solo. Regards, Martheas Mulyawan General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Zoe wrote a review Dec 2018
Singapore, Singapore113 contributions31 helpful votes
Location near Solo Airport and mainroad acrosss to Solo downtown..
Good concept, i think this is townhouse before?? Hmmm nice shifting...

So u can get 4 room in one suites, and one private pools @ backyard nice concept.
The staff so kind and u can get to ur room by buggy car available..

Plesase attention : Just take out ur round table @ garage, becouse many people catchup , smoking and laughing so anoying till middle of the nite..

Average is good hotel for business and leasure with ur fam...
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from MartheasM, Manajer Umum at Ramada Suites by Wyndham Solo
Responded 8 Jan 2019
Dear Zoel011, Thank you for staying at Ramada Suites by Wyndham Solo during your last visit. We're happy to know that you've enjoyed your overall stay with us and notice on your suggestion related to "round table" at terrace/garage area. Again, thank you and looking forward to welcoming you back at Ramada Suites by Wyndham Solo. Regards, Martheas Mulyawan General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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