We visited the Shiba Park Hotel at the beginning of March for two nights as part or a tour group. This was our very first hotel in Japan and we were very impressed. We arrived in the rain and were met at the front door, our suitcase was wiped down and check in was very quick. We were allowed into our room which we were not expecting as we'd been advised in Japan they are quite strict on check in times. We had a room in the annex, we and our suitcase were whisked straight across the room and we were in our room about 5 minutes after arriving at the property.
I am surprised at people saying rooms in the annex are small. They are not (certainly the one we were in was not). Okay, one side of the bed is against the wall, but there is room for table and chairs, a vanity table, tv, and tea making facilities in the main room. There is also a wardrobe and a small area being the door you can sore your suitcase. The window looked on to another building but this is Tokyo, space is at a premium! We were too busy out and about enjoying ourselves rather than spending time in the hotel! The bathroom was fine, shower over bath and toilet. We enjoyed checking out all the little amenity packs available!
We had breakfast included, what an experience! There is a mix of Western and Japanese items, if you don't want to try Japanese (you should - you're in Japan!) there are plenty of fruit juices, cereal, bakery items and cooked items.
Every single member of staff we encountered at Shiba Park was friendly, polite and very helpful.
Thank you to you all for looking after us.
Great location, close to Hamamatsu cho station (JR), monorail station and Shinkansen station. 10min walk to Tokyo tower. We arrived early in the morning so caught a taxi to the hotel which was reasonably priced.
The hotel has two main buildings. We were in the older one, Annex, but it was totally fine! Two bedrooms, two bathrooms plenty of space which is extremely hard to find in Tokyo. Would definitely stay here again!
Service was excellent, helpful.
We stayed at this well located Tokyo hotel for 3 nights. The room was small but clean. The bathroom was clean and there were a lot of complimentary amenities. The buffet breakfast offered western style as well as Japanese dishes. The miniature cinnamon danish and coffee were both excellent. We appreciated the location near the subway and train, grocery shops and quick service chain restaurants.
I booked a snow trip to Japan in Feb/March 2020 with 4 days in Tokyo in between snow resorts.
The hotel far exceeded my expectations. It was well located, just a 10min walk to Hamamatsucho station which is only 3 stops from central Tokyo. It’s also walking distance to Tokyo Tower and Zojoji Temple.
The room was large and clean (I stayed in the annex). The bathroom was great, with shampoo, conditioner and soap provided as a well as a range of other toiletries.
There was a little bar fridge, TV, desk and the heating kept the room nice and cosy.
The hotel also offers cultural classes some free and some for a small fee (¥500) these included things like origami, calligraphy and a tea ceremony.
There are 2-3 restaurants in the actual hotel. I didn’t actually try any of these as there were so many options a short walk away. 7/11 next door for any snacks and other items too.
The staff were exceptionally helpful and friendly and made my stay very enjoyable.
If I could give this hotel 0 stars, I would. I arrived in Tokyo in the late evening to a terribly small room in the Annex building. This room was smaller than a small college studio apartment... so claustrophobic, not to mention there is no air conditioning (only heat). That means in the winter, if you want some cold air, you have to open the window even if it is raining. With the suitcases in the room too, there was absolutely no room to sit. It was a horrible night on hard beds that made my back so sore when I woke up in the morning. We went downstairs to see if we could change our room, which we could for 5,000 yen per night more for a normal sized hotel room (Please note, I have been ALL over Japan on many occasions and the Annex was by far the smallest, most claustrophobic room I've ever stayed in even by Tokyo standards). Obviously not willing to stay in the Annex, we upgraded to the 151 building... better, but still awful beds, dirty furniture, and it's weird how the toilet isn't in the shower area. The ice buckets provided in the room are super tiny and if you want water, you have to buy it from a vending machine... What hotel doesn't have complimentary water for guests in 2020??? The breakfast buffet was HORRID... Good luck if you want chicken nuggets, garlic cauliflower, uncooked eggs, or broccoli for breakfast. There is limited selection for "Japanese breakfast" and the fish is so fishy. The room for breakfast is incredibly small and the tables are so close to one another that you are breathing down people's neck. Some of the staff at the front desk are friendly, but many of the girls we asked to help us were lazy and acted annoyed when we asked questions. They couldn't perform simple tasks like googling an address for us to write in Japanese to give to the taxi driver and when we asked them to call a restaurant for us, she just looked at us and said "they aren't answering" and she hung up. Didn't even say she'd try again or that she would help us. After making her call again, she was about to hang up even though the phone was still ringing. Honestly how lazy can you get. Half the time, the staff didn't even understand what we were asking... at least have one person who can speak English!! Late check out? 1,000 yen per hour which is ridiculous. Sure the website says it but if you're only staying an hour later and the hotel is pretty empty, it's good customer service to not charge. That's probably why there are so many people on the couches in the lobby constantly... This hotel is so money hungry. I would never recommend this hotel to anyone staying in Tokyo... stay in central Tokyo near the train station. The location, accommodation and staff is all better there.