Stayed here 6 nights in a standard room.
Had booked a hotel pickup from our other hotel. We arrived at around 1 pm and the room was not ready, which some would expect when they knew at what time we were coming due to the arrange car pickup. Then again the hotel seemed quite full.
The receptionist took all our details and charged the deposit and said that the room would be ready in 20 minutes. He then noted our phone number to call us when it was ready. After an hour when they had not contacted us I went to the front desk, which was now staffed by another receptionist, who did not know we had checked in already and tried to take us through the whole process again, including handing us the welcome note and trying to charge us the deposit... Anyway, we got our room and on the positive note, we got the exact room that I had requested in advance (a standard garden room but in a specific location).
So off to a bumpy start with check-in.
Our room was spacious, clean and quiet. The wifi could have been a bit faster as we had issues some times with streaming. The complimentary water bottles provided were glass bottles, which is a nice detail, and something I would wish more hotels would have.
The gym was adequately equipped.
I was disappointed to find out that the the sauna and steam room were unavailable as the block containing the spa facilities was being renovated. Since no notice had been posted on the hotel website regarding the steam room and sauna not being available I brought the issue up with the GM who made sure appropriate service recovery was provided.
The breakfast at this hotel is great! We especially liked the large range provided including a good range of warm dishes with different proteins. They also had guava juice which I think should be a minimum requirement for any upper range hotel in a tropical climate.
Generally the staff we were very hospitable and service minded.
I loved the long beach front and the large space between the different building blocks. This made the hotel seem much more spacious and less full, though the ongoing renovation of a whole building block of course also helped with this. Compared to the Sofitel where we went for Sunday brunch, the Conrad seemed much nicer and lees crowded. The same goes for most of the hotels we passed when walking along the beach. For example the Westin, Melia and Laguna all seemed to have a quite compressed beach front with too many people.
I would recommend this hotel if you need somewhere to relax.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ConradBaliManager, General Manager at Conrad Bali
Responded 19 Feb 2020
Dear Rasmus P, Thank you for sharing your experience with us. I'm pleased to know you were happy with a great many aspects of our offerings and services, from our spacious rooms and extensive breakfast choices to the facilities and amenities provided, though I do appreciate your feedback on our Internet speed. On top of that, I'm glad our team showed great hospitality throughout your stay too. On another note, while our standard check-in hour, especially during peak periods is at 3pm, we do try our very best to accommodate early check-ins as well. Please accept my sincere apologies if you did not experience our usual flawless arrival service. Indeed the room readiness at arrival could have been better prepared and should not have impacted your stay experience. I have discussed your feedback with the team and trust that corrective action has been taken to avoid similar issues happening again in the future. Having said that, I look forward to welcoming you back next time for a renewed, improved and much more seamless all-round experience. With Regards, Andreas Justkowiak General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC