4 nights at Peace Laguna Resort in Sep'20. We stayed in the main building and not the villas.
Booking (+) good experience, online booking, different room types and meal packages, all straightforward and fast
Transportation (+-): the hotel offers airport transfer for 800 THB which is absolutely unnecessary; it was easy to get a van from the airport to the hotel for 600 THB right on arrival.
Location (+): about 7 min walk from the beach, close to a lot of eateries in all pricee ranges, 7-11 and tourist shops
Checkin (+-): the hotel verified the checkin time via email, we had to fill in paper forms on check-in; the receptionist offered help with the luggage, but since the help was the same little receptionist lady for all of our 4 suitcases, we hauled them ourselves; the elevator hardly fits 4 people, let alone the luggage
Room (+-): somewhat tired but spacious, clean, except we had to ask to replace a few dirty linens; mattress quality is acceptable,although a spring was sticking out from the mattress in one of the rooms we were assigned; shampoo and gel provided by the hotel were of terrible quality, we had to buy our own, the water drains very slowly from the shower and overflows onto the bathroom floor easily. The kids had an adjacent room, but the rooms were not connecting. The sound isolation leaves better to be desired, the noises of a loud party at another hotel next door easily woke us up in the morning.
Facilities (+-): pretty much everything was closed due to the lack of guests, so we only checked out a pool a few times. The pool is good, with a great view across the lagoon but very small.
Food (+-): we only tried breakfast, which was OK; if you are not content to eat the same stuff every day, look elsewhere. It includes a choice of fried rice or fried noodles, eggs (boiled or omelette), some cold cuts, chicken sausage or bacon, 3 small pieces of fruit and a drink. The food was fully Westernized which was OK for us (unfortunately 3 years if living in Thailand made me decide I did not like spicy...). Lots of tiny ants were crawling over all the tables and were not about to give up, so humans and the rest of the nature were forced to co-exist for breakfast.
Service (+) the room was cleaned well every day, the service in the restaurant was attentive, we did not have any special needs so all was fine on this front.
Hotel rules (---): just ridiculous. They would give you only 1 room key (which will keep failing as the locks are old or whatever), if you want to get a second key, you have to deposit 500 THB. I do not really feel welcome at a hotel which requires me to make a deposit for a key.
Checkout: TBS, as we will only leave in a couple of days.
Value (+-): we got 2 rooms for about 50$ each so I would say it is a fair price for what you get. Would I stay here again? I do not know. 5-star hotels in Krabi (where we would usually stay) have rooms going now for about US$ 100-130 but the value of those properties is greatly diminished now since many of their facilities (gyms, tennis courts, etc.) are either closed or have severely reduced hours. When they reopen, we will go back to Sofitel and Centara.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC