Pros: big clean rooms
Clean bathrooms with hot water
Pool is lovely
Breakfast was simple but we really enjoyed it
Bed was super comfy
Staff were super friendly and helpful
A little far from the beach and a bit far from town
Its a tent/yurt so you can hear outside very clearly
Overall a really excellent quiet spot in nature, would highly recommend.
The room we stayed at was adequate, nothing special, but the whole area of Joy Tulum is very nice! The pool area is great to relax at in the heat. It is also pretty close to the center of town; just a 5 min cycle. And they give bikes for free!
We came late at night from the airport. The hotel did a very nice job to arrange a taxi for us since we didn't knew if we where able to go by bus.
The check in was very fast and secure. The front desk staff was very polite and welcoming.
It was so cold when we arrived so we asked for extra blanket and we got it. There was no problem in that.
The bed and pillows where comfy. Yet the room was very simple we had everything we needed. It was big for our luggage. We experienced a rain shower and the bungalow got really humid. Thats not the hotels fault though.
The bathrooms are shared with other guests. Dont be afraid of that because everything was well maintained and clean! There was always showers available.
The pool was nice and clean and got cleaned by a pool guy every morning.
The breakfast is simple and nothing more. I would recommend eating somewhere else because you don't get "full" since its only toast, jam and cheese.
You get free bikes for rent. YOU NEED A BIKE to get to town. You can always walk but its a little far away from the beach and restaurants. But since you are away from town the area is quiet and nice.
Staff always there to give you tips.
Things to improve: breakfast and wifi.
Joy Tulum was a wonderful experience. The rooms are basic (although you are camping!) but theres enough space for everything you need.
The bathrooms are shared, however they are SUPER clean, and we never had to wait for the bathroom or shower.
The pool area is wonderful for a morning relaxation if you want the sun, or a perfect way to cool down in the shade in the afternoon.
The free bikes are necessary and the best way to get around as the location is a little bit out of the way from the main downtown. Dont let this deter you, its not a negative!
Only one thing I think they could improve is the mattresses in the cabins. Both our beds had a big dip in the middle. I know we are camping, so what expectations can you have!? But flipping mattress from time to time would help :)
Overall, the experience was a great one, and I cant wait to come back!
While driving from Cancun to Chetumal a friend and had booked one night here and we loved it. On the drive back we decided to stay 3 more nights it was so nice. The staff are very friendly and accommodating and speak English as well. The pool is phenomenal tucked away with Shady spots throughout the day.this hidden jewel is a little difficult to find but try your GPS and you'll get there. Don't expect air conditioning the accommodations are definitely rustic but in tip top condition and spotless. Breakfast is included and very nice. Also a small community kitchen open 24/7.