We booked this place as we wanted to stay in the area and there were limited options for dog friendly places. They sent an email asking when we would be arriving,
I told them in the early afternoon and arrived about an hour before the official check in. When we arrived the door was locked but upon ringing the bell a man came to the door. Rather than the welcome come in and have a cup of tea in the lounge or garden while we get your room ready, as you might expect everywhere else. We were simply told “check in is not until 3:00” and the door was shut in our face and locked again in case we tried to sneak in.
I think they skipped lecture 1a on the first day at hospitality school. First impressions lingered but nothing could alleviate them.
In the reception and on the door, takes pride of place, a bronze award from Tripadvisor in 2014. There was no evidence that they had sought to maintain that standard or improve upon it since.
There are pleasant views to be had from the property over the bay but it is a pity that they couldn’t do a little gardening as to sit outside and enjoy the view would be a great asset. The downside of the location is that it is up a steep hill so unless you are fairly mobile you will need transport.
Our room was on the small side with bland and boring decor that was a little tired. The wardrobe doors are mirrored reminiscent of the 1970’s. The bathroom was more modern, functional and clean but 25 % of the lightbulbs on the feature mirror didn’t work.
In the room was a tea tray with a selection of teas, coffee but no hot chocolate. Some biscuits but nothing gluten free for my coeliac wife though they were aware of her dietary requirements.
The 1st night we had some wine in the room. The next day two wine glasses were left out for us, made of plastic! We were definitely in the wrong place.
Breakfast was a miserable affair with small amounts of fruit, yoghurt and nuts. The bowls were tiny in an apparent attempt to limit the quantity you could eat. Orange juice was brought out in a thimble but I didn’t have the courage to ask for a refill. There was a cooked breakfast as well but I felt guilty eating the sausage as it seemed far too small to have been taken from it’s mother. The misery was compounded on the second day as the hostess was clearly distressed at something and was only barely civil. The atmosphere could be cut with a knife. We never found out what the problem was, better not to ask.
With much regret we can’t recommend this place and we won’t be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Lynda B, Owner at Panorama Guest House
Responded 29 Jul 2019
Thank you for taking the time to post such a comprehensive review of your recent stay with us. We really enjoyed reading your comments and it, along with the reviews of all the other places you have visited, has given us, our friends and our other happy guests many hours of entertainment.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC