We booked this resort for it's close proximity to the beach, and the heated pool. This was our big summer camping trip and we were all very excited to enjoy our 11 days at the lake, which we did. What we didn't enjoy was the rude and abrasive owner/ office manager. We were traveling with our two boys ages 12mo and 2 years and our senior dog, who, due the the nature of his breed, is very susceptible to heat stroke, therefore, we have a trailer with AC and knew we would be using it when the temperatures reached 28+. Our campsite was terrible, very open, very small, and very dirty. The bushes surrounding our campsite, were littered with garage, cans and empty bottles. What alarmed me the most where the large chunks of glass I found in the only area where my son could play with his toys. There is no green space for kids to play. The only green area I presumed suitable for play, was located right beside the park. The area was always unusable because they always had their sprinkler going, like Totem didn't want kids playing on it - I found it strange. Another main concern for me was the rolling brown out that happened to our site and our neighbors site multiple times a day. We needed the air conditioning for our dogs and most importantly our toddler and baby. I had asked my husband to kindly ask someone at the office to look into this matter. When he returned from the resort office he was visibly irradiated and rattled, which I don't see very often, due to his laid back and diplomatic nature. He told me that the lady operating the resort had basically told him "whatever" "deal with it" We were paying an ample amount of money for power; when my husband asked for a refund for the cost of power, she bull rushed him out of the office, and was never to be seen again. We were left with a very hot trailer, unsuitable for our children to nap or cool off in, defrosting food in our freezer and meat/cheese we had to throw out due to poor refrigeration temperatures.
On several occasions we were asked by wandering campers, if we had seen the office manager or owners, because they were trying to check-in; she was never around and the office was only open when she felt like it. Our neighbors were approached by a couple who were wondering when they were leaving, because they had their campsite booked for the long weekend. Our neighbors showed them their receipt with the dates reserved for them, which included the long weekend- The receipt was signed by the office manager. The couple had confirmation on the site as well, she had double booked that campsite!
We will never return to Totem, due to the run down nature of the camp resort, cleanliness, poor customer service and neglectful nature of their small campsites. There are several other resorts that I biked and ran through in this proximity, that where at a much higher standard then this slummy establishment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC