Be forewarned I start, know it’s Blackpool and expectations were relative but this hotel really is stuck in a timewarp. It’s a bit like a rabbit warren with space limited pretty much everywhere. My room door couldn’t open fully due to it hitting the bed and it was almost impossible to do any sort of personal care at the minute sink in the tiny shower room. Cleanliness left a lot to be desired, especially in the shower room.
If your room faces the back, you get a free wake-up call around 9am every day when the bottle bins are emptied into the skips then on Monday sits around 7.30 when the truck comes to take the glass away. Bonus!
Breakfast is basic with cereal, porridge or a fry-up on offer. All table service due to Covid restrictions, as are the bars. The staff are all present and doing a decent job working with these restrictions.
A major concern, my key was wiped every morning so I had to ask reception to reset it. Never was I asked for ID or any info to confirm the room was mine. Then on my last morning, as I was checking out, another resident recognised a cuddly toy I’d won at the funfair as they’d been given the wrong room key and were in my room the day before. The mind boggles!
Whilst I’m sure there are far worse digs in town, there will be much better for the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from James B, General Manager at Royal Seabank Hotel
Responded 1 week ago
Dear Frazerbob, Thank you for your feedback. With regards to your room, we are sad this wasn't to your expectations. We do ask that guests please make the team aware at the time of any issues so they can be resolved. Once made aware of the issue, the team may have allocated another more suitable room to your as a kind resolution. We do not feel your comment on cleanliness is very fair as the hotel works hard to ensure a high level of cleanliness, however should any guest raise any concerns - these would be dealt with immediately once brought to the attention of staff. Once again in relation to brining matters to the attention of staff, should you have notified us of your dissatisfaction due to the noise disturbance issue, everything would have been done by the team to resolve at the time. Unfortunately notifying us after your break does not give us / management the opportunity to make right and ensure your holiday is the best it can be. With reference to the key card situation, this is certainly not our usual standard and we do sincerely apologise. All of the team have been spoken with to ensure this does not happen in the future. With regards to price, our pricing structure presents extremely good value for money with some of the most competitive rates in the resort, in line with the current market and other hotels in the area. Thank you once again for your feedback GUEST RELATIONS
This response is the subjective opinion of the management representative and not of TripAdvisor LLC