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All You Need to Know About the Rooms
at Senator Gran Via 70 Spa Hotel

Room/Suite (390)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... really differ in any respect. I liked the view from my room on the 11th floor, but otherwise the room was not...
... and usually everything is great although this time the room i was given was tiny not like the others and the main...
The room was the highlight decorated in an elegant old world style with frllly curtains and white bedspread. It was also tidy...

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ffay005 wrote a review 9 Oct
Helsinki, Finland151 contributions64 helpful votes
Gran Via is dotted with these soulless three and four star hotels that offer convenient accommodation in the heart of the city but remain impersonal and unmemorable. They all have friendly staff at reception who speak good English, they all have small and clean rooms that would benefit from a renovation etc etc.

The Senator doesn’t really differ in any respect. I liked the view from my room on the 11th floor, but otherwise the room was not memorable and it’s hard to see where the hotel got its fourth star from as the room was a typical three-star city hotel room. The bed was comfortable, though, and I appreciated the safe as well as the two 0.5 L water bottles in the small fridge. However, air conditioning didn’t work, so the room remained too warm. Wifi was free of charge, fast and efficient.

I asked for a room with a bathtub and got one. There was also a handheld shower, and water pressure was good, though the temperature seemed to vary on its own.

The hotel is a few steps from Plaza de España metro station, with easy access to the airport.

Ordinarily, I would give such a hotel the ”Average” rating, but as prices were very low in September 2020 and I paid only 53 EUR a night, breakfast excluded (available at the hotel for 10 EUR), I consider this exceptionally good value and thus worth a ”Very good” rating.
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Date of stay: September 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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kapil r wrote a review Sep 2020
Gibraltar39 contributions64 helpful votes
Usually visit this hotel for business and usually everything is great although this time the room i was given was tiny not like the others and the main problen was the AC. It was 40 degrees all night in the room impossible to sleep.
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Date of stay: February 2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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ilmari2014 wrote a review Feb 2020
Helsinki8 contributions4 helpful votes
The room was the highlight decorated in an elegant old world style with frllly curtains and white bedspread. It was also tidy with good lighting. In general the elegance of the room was a contrast to the rather plain more "senatorial" decor of the lobby.The food in the cafe was good and the service friendly. A great place to land in Madrid. The hotel is in the center near the landmark sights and metro.
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Date of stay: December 2019Trip type: Travelled on business
Room Tip: The street side has the best views over the Gran Via but get a room 3 or more floors up for less...
Location
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Senator-Hotels, Gerente at Senator Gran Via 70 Spa Hotel
Responded 13 Feb 2020
Dear guest, Thank you very much for sharing this great and detailed review of your stay at our hotel. We are thrilled that you enjoyed your stay and were satisfied with our facilities. We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service. We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at all times. Attentively yours, Leticia Sánchez-Seco GM. Senator Gran Via 70 Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christie268 wrote a review Feb 2020
Bangkok, Thailand460 contributions89 helpful votes
Fabulous welcome. Receptionist Ana was charming and helpful for the whole stay.
Paid for a room upgrade onto the 10th floor (1002) but sadly as the baristade was so high couldnt see over it unless you put a chair up and then lent on the top (NOT Recommended)
Room was great. Bed perfect and housekeeper Johanna was excellent !! Thank you.
Breakfast on floor 1 was great. Sadly same menu each day but that is expected in Europe. Asked on the first morning how to get to breakfast and told 'via the lift only'.. on the last day (as there were Q virtually every morning to get a lift!!) staff told me 'there is a staircase behind the fire door! - should have told us on first day !!
Location - Absolutey brillant for shopping and metro. Perfect
TRIED to use the spa maybe 3 times, BUT as elevator number 2 is the only one which will go there, NEVER did lift 2 pick me up so never managed ot use the spa ..
Elevators : old and my goodness some days buttons didnt work and didnt pick you up but heh never mind its an old hotel.
TV: very limited channels in English and could never get a connection between mobile phone and TV as advertised. Gave up and used laptop. No problem.

NOW The Last Minute:

I organised a car via reception to take me to Madrid airport on the last day @ 30 EURO fixed far. OK great... easy and fixed price... Oh how so wrong!!

We got picked up, and the driver parked around the corner on a side street. OK no problem - drove to the airport and he was nice and chatty.

Arrived: OK i gave him my credit card (already confirmed by the hotel that they will take credit card) ... it didnt pass. Declined! Now, this card has been used every day for the past 2 years with no problem... i even used to pay the hotel bill upon check out!... Tried twice didnt work.. OK no problem i can pay CASH. OK i gave him EURO 50 and he said "NO change"... So what to do ? no change, credit card machine not working etc.. i asked where to get money changed and he said no where !! So as i was checking in for a flight he gave me NO option but to give him EURO 50. I told him then change the receipt. He changed it !!

Total rip off and once inside the airport i phoned VISA back in Bangkok and they confirmed that NO payment request had been made by an EDC in Madrid at that time. So his machine had failed NOT my credit card.

As i joined FITUR i have made an official complaint to their offices and also to the police at Madrid Airport. Guess nothing will happen but anyway it was done. I will NOT be ripped off like this...

I would be interested to recieve a response from the hotel as this was the recommended transport company from the hotel. The hotel has my email..

Sadly the hotel gets 5* from me, but the transport company offered to guests by the hotel gets 1*- therefore my rating drops.....
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Date of stay: January 2020Trip type: Travelled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Senator-Hotels, Gerente at Senator Gran Via 70 Spa Hotel
Responded 11 Feb 2020
Dear Guest, First of all, I would like to thank you for the rating you awarded us and for taking the time to post it. Regarding our staff we will communicate your positive comments to them personally, particularly to our front desk team. Providing great service to our guests is our main priority and we are very glad to know, that we achieved this important goal during your stay. Although you enjoyed most aspects of your stay with us we do regret your expectations were not exceeded in all areas. Concerning your comments about the difficulties regarding the connection between your cell phone and the TV through our Chromecast, we regret that you have not communicated it to the front office staff during your stay, as it might have been possible to resolve it. We deeply regret the inconvenience that this has caused you. We are very sorry that your stay at our establishment has been marred by the incident with taxi driver. We would like you to contact with our hotel directly, in order to provide us with the necessary data (schedules and date of the service). We would contact with the responsible company so that you get an answer from them as quickly as possible. We remain at your complete disposal and we hope you visit us again on another occasion, meanwhile we will continue working towards complete our goal of achieving that our guests enjoy their stay in our hotel. Yours faithfully, Leticia Sánchez-Seco GM Senator Gran Via Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agata Marta O wrote a review Jan 2020
Dubai6 contributions1 helpful vote
Liked - perfect location - proximity to Madrid's land marks - proximity of the metro - proximity of the taxi stand
Disliked - small, noisy room - very poor breakfast (except for tomatoes no vegetables, no fresh juices) - old TV - slow internet - no slippers and bath robes - poor toiletries - prostitutes around the hotel 24h a day - no restaurant - no bar - not attractive reception area - no doorman - definitely not a 4star quality
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Date of stay: June 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Senator-Hotels, Gerente at Senator Gran Via 70 Spa Hotel
Responded 14 Jan 2020
Dear guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Concerning the sound insulation, we would like to mention that we have carried out various measures for many years in order to make our rooms more soundproof, like installing double doors in our rooms. We will keep improving our sound insulation, as we understand how important an excellent night´s rest is. Consequently we apologize for the inconvenience caused. However, it must be known that Senator Gran Vía rooms are air conditioned and equipped with high-quality mattresses, duvets, adjustable readinglamps, parquet flooring, telephone, safe, minibar, ceiling fan, iron and board, desk, hospitality tray, Wi-Fi... Besides being conveniently located on one of the city's main cultural and commercial thoroughfares, Senator Gran Vía offers a range of facilities and services for the utmost comfort of the guests during their stay. In addition to the panoramic views of Madrid, the rooftop terrace has a Jacuzzi and sun loungers, providing the perfect space for relaxing. Also available onsite are a gym and for-fee services like spa centre. The restaurant serves a delicious buffet-style breakfast with more than 100 top-quality products every morning: bread and pastries, Nespresso coffee capsules, fresh orange juice and so on. Additionally, the bar serves an extensive range of snacks and drinks all day Furthemore, guests will enjoy a moment of total relaxation at Senzia Gran Vía Spa & Wellness. It features a hydrotherapy circuit with a heated pool with jets, saunas, Jacuzzis, Turkish bath, ice cave, pool with citrus fruits, pebble pool... As well as health & beauty treatments performed by professionals. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back. With much appreciation, Leticia Sánchez-Seco GM. Senator Gran Via 70 Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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