I never had this type of experience ever. We have booked for 5 days, but 2nd day we left this hotel. It's very shame for them. Whey we are making check in no body was in reception, we had to wait for a while, in the mid time it was full of homeless people in front of reception. They were look to us as the are watching animals or something from another planet. When we booked we paid whole amount with all taxes and charges, but they asked me again to pay those charges, that receptionist may be Asian guy was too rude, un polite, and also stupid. From the entrance to room full of bad smell. I couldn't stay there for 5days,i check out after a day. Very shame for them. Worst service ever. I never come back.
I stayed i this hotel for six nights in July/August 2019. I thoroughly enjoyed my stay, and simply cannot understand why so many reviews on this site are so negative. Specifically:-
(a) The room and bathroom were spotlessly clean, and were cleaned every day with frequent changes of sheets etc. and fresh towels every day. There were no bad smells.
(b) Air conditioning worked very well, and the room was cool despite the vicious heat outside
(c) Breakfast was great. Rolls, several types of croissant, cheese, meat, cereal, juice, bread (for toast) and excellent coffee. Nothing was stale.
(d) It was comfortable and quiet at night (my room faced the rear)
(e) The tram from the airport is a 7 minute walk away (Buonsignori Liceo da Vinci); it also goes to the city centre. Or walk to the city centre in 30 minutes. The Hotel is VERY well placed for the San Donato university campus (10 minute walk) and there are plenty of places to eat nearby, as well as a good supermarket.
I had a thoroughly pleasant stay and would recommend it to anyone without hesitation.
I stayed there for 4nights. Quite well room, big bathroom. Everyday cleaning. rather good compliance of price and quality. I liked it. But a little far from center. It is not a problem if you like to walk
We decided at 11:30 in the evening whilst driving past Florence to stay overnight and visit the city the next day.
We searched and found this hotel online. They were the friendliest and most helpful of 7 odd hotels we phoned.
We needed a room for 2 adults and 3 kids and parking. The total cost was 98 Euros and included safe off street parking.
We arrived at midnight and it did not look great on the outside, but the night manager was great and showed me a couple of rooms. It is basic but clean and we slept 5 in the room which had beds for all of us.
This included a continental breakfast as well!! Which again was basic but tasty.
We needed some help on what to do and how to get around as we had not planned anything and again the day manager was great.
It is basic and does not look great especially late at night, but it is clean, the staff and owner are wonderful and they are only a bus or cab ride away from the city centre.
A big thumbs up from us!
When we first checked out the toilet wasn’t working so we where asked to move to another room going up and down to get the keys and no help with our luggage. We ended up in a room with two single bed next to each other even if we booked for a double bedroom bed. It was noisy and the mattress was so s*** that I woke up at 6.00am with back pain. I informed the rather old receptionist who was really annoyed to hear about this. I’ve actually never dealt with a receptionist that arrogant before. He also got annoyed that I wanted to pay the tourist tax by card when by law it’s a normal thing to do and told me with agressive manner that “ I was doing things the way I wanted and was arrogant ...” Crazy !! Then started speaking in Italian so could not understand! So rude ! I should put 1 star but they changed the mattress for the 2nd night and those where very confortable.