We’re really disappointed to read these words full of grudge after 4 months from your stay. Although booking.com has confirmed that you were 100% wrong, although we have explained our position to you several times, We’re sorry that you have not yet understood. You just wrote absolutely untrue words and I explain you ( again) why: 1) You booked a room by Booking.com : on the website and on the hotel-confirmation-mail there are WELL explained check-in times (Reception Desk is open from 7:30 until 21:00, the hotel is open until 00:00). The point is that you booked without worrying about the late night time (01:30 AM ) arrival. 2)In the days preceding your arrival, Hotel Kiss Reception and Booking.com sent emails to you to ask about arrival time: NO ONE answered to our emails. 3) For 2 days before your arrival, we looked for you by phone to confirm your arrival and NOBODY ever answered. So for us and for Booking.com it was A NO SHOW. The room was available, because it was reserved for you, but you didn't arrive ! For transparency, when you arrived at the Hotel, we called toghter Booking.com Customer Service and It confirmed that you had made a mistake and that the negligence had been totally yours. On the day of departure you left the Hotel at 7:00 (The desk opens at 7:30 AM) without paying for the restaurant extras and we charge them on your credit card. We leave out all the other points that do not deserve to be taken into consideration (for example Wi Fi or laptop sockets : we have all Power adapters at the desk ). They are, in fact, the result of your resentment: you rated the restaurant positively but without any details!