Date of stay: June 2019Trip type: Travelled on business
This hotel is located near Le Bourget in Paris, close to a highway. It is located within a closed fenced area with rental apartments and a low budget hotel beside it. The clients of the rental apartments is somehow not for the best and safe neighbourhood. The carpark of the hotel is filled with people living in campers and old cars, lots of crossed glass and garbage.
We did not get any suggestions for staying at the old and not renovated tower of the hotel, and not the new renovated part either. We where given keys to rooms in the old tower. These rooms was outdated, mold in the ceiling of the bathroom, carpet not cleaned since for ever, smell of smoking in the room. No safe deposit box, and the walls are thin so you can easily follow the conversation in the room next door.
We complained to the staff about the standard of the room not complying with the price tag of it. The said there was a renovated tower, but all the rooms was full, and since we had a hotels.com order we where put in the old tower of the hotel.
They also said Hotels.com uses a picture of a new renovated room for prices of the old rooms. The staff was not giving the best performance and service.
The breakfast is located in the restaurant on the ground floor. When given the staff notice of the many spiders on the floor of the restaurant they just laugh about it. One morning we discovered a large spiders net and the big spider in the corner of the restaurant next to our tables. Had to ask the staff to clean it away.
The staff did not use glows to handle bread that was put on the table before the dinner was served.
Not a hotel to remember or stay at again.
Room Tip: Hotel with one old, one renovated building, Hotels.com uses pictures of renovated part of hotel...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Karine_R_93150, Directeur général at Kyriad Blanc-Mesnil
Responded 15 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely
This response is the subjective opinion of the management representative and not of TripAdvisor LLC