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All You Need to Know About the Pool
at Ventus at Marina El Cid Spa & Beach Resort

Pool & Beach (223)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... reef and thinking we could snorkel all day. However, the pools and lux of everything else made up for the ocean! We will...
... Club had nice offerings and a welcoming staff. The infinity pool was great and the rooms were very clean and safe. The staff...
You could always find a shady place to sit by the pools. The palapas on the beach were available by reservation the day before. ...
Most popular question about the pool
Trying to find pictures of the kids pool and playground... also concerned of how much shade there is around pools for our 2 and 4 year olds?!
Answer from GMELCIDRESORTS3
Dec 2019 |
... hand, you will also find umbrellas Bali beds around the main pool in order to cover you from the sun. Please do not hesitate...
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Reviews that mention pool

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Brandi C wrote a review Apr 2020
Huntsville, Alabama3 contributions
You definitely want to upgrade to platinum privileges, worth the money! Our family trip for spring break was fabulous even with the uncertainty of COVID. We were really hoping to get stuck there a few more weeks! The service was fabulous and they had wonderful activities for all ages. Rooms and resort were very clean and well kept. I loved the MERCADO DE DOLORES for lunch each day with so many fresh options to please the whole family. We didn't have any problems with reservations like some have claimed, but the resort was only half full due to COVID. It was nice to leave from our marina to go snorkeling on the reef. We also went to Xcaret and Xplor, and I highly recommend XPLOR. The only disappointments was the ocean and the time share sales. Compared to other resorts in Cancun the water was murky and we could not snorkel at all the entire stay. We also did the time share to get money off tours, but it was way longer than they said and we would have rather just paid the full price than be in a sales environment during vacation! We picked this resort because of the proximity to the reef and thinking we could snorkel all day. However, the pools and lux of everything else made up for the ocean! We will book again one day, but plan to try some other resorts!
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Date of stay: March 2020
Room Tip: Ground floor ocean view with the pool, towel service and bar steps away!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from RichardBustamante, Manager at Ventus at Marina El Cid Spa & Beach Resort
Responded 1 May 2020
Dear 746brandic, Your positive comments are certainly welcome and we are glad to read that you had a relaxed getaway in our resort. Thank you also for taking some time to share your opinion about VENTUS AT MARINA EL CID. We are always improving our service and facilities for the enjoyment of our hotel guests. Thank you again for your comments and for your trust in El Cid Resorts. Hasta la vista amigos, kindest regards!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ali M wrote a review Mar 2020
Windsor, Colorado2 contributions1 helpful vote
We loved our experience at the Ventus with our sons and their families. Lots of different activities and places to relax. The Premium Club had nice offerings and a welcoming staff. The infinity pool was great and the rooms were very clean and safe. The staff was truly caring. Paulina, our butler, was very attentive and kind! Wendy, from the tour company, was extremely informative and very accommodating. The only frustrating part of our week at the Ventus was the lack of reservations available at the specialty restaurants. The Dolores Mercado offered a nice variety, though - The Crepe station was amazing! The nearby small fishing town of Puerto Morelos had great authentic little shops, a large modern grocery store, and was only a short taxi ride away. We hope to be back soon!
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Date of stay: March 2020
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from RichardBustamante, Manager at Ventus at Marina El Cid Spa & Beach Resort
Responded 30 Mar 2020
Dear Alicia M, What a great pleasure to have the opportunity to receive your review and identify that this past vacation at our resort meets your family expectations. It will be an honor to having you back to this your home away from home in the near future. Cordially, Ricardo Bustamante General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barb A wrote a review Mar 2020
Buffalo Grove4 contributions
You could always find a shady place to sit by the pools. The palapas on the beach were available by reservation the day before. balcony over the pool area showed the staff power washing the stone deck every morning. the alcohol didn't seem to be the best but this was not our reason for staying here. Waiters were around frequently to service the people around the pool. the butler assigned to us was very attentive and available to help with anything including sightseeing, transportation etc. the spa on site was very relaxing. Our massages were outside near the beach. the whirlpool prior to the massage was excellent.
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Date of stay: March 2020
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from RichardBustamante, Manager at Ventus at Marina El Cid Spa & Beach Resort
Responded 30 Mar 2020
Dear Barb A, What a pleasure to read your comments and find out that you spent a nice holiday in our resort. Thank you also for your confidence and for recognizing the service from our staff. We are always improving our services and facilities with the help of these reviews on the aspects that are in our hands. Thank you again for your review and for your confidence amigos. Best wishes and we hope to see you again soon at VENTUS AT MARINA EL CID!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luis T wrote a review Mar 2020
2 contributions
My family thoroughly enjoyed our time at El Cid Ventus in Puerto Morelos.  Our concierge contacted me about a week prior to our arrival to make sure we got the resort information.  He also made sure our resort driver met us at the airport.  It was only a short 30min to the resort.  We were greeted by our concierge (Mel) who helped us get checked in and gave us a brief overview of the facilities and the amenities.  There was no pressure to do the timeshare presentation which we elected not to do.  
The resort was very clean and our room (Junior Suite) was very comfortable for my family of four.  My kids enjoyed the murphy bed.  The pools were great.  We had access to both resort (Ventus and Marina).  The Ventus side was very quiet and a great place to relax and read.  The Marina side was where the activities were at and they were very fun.  One of the days, the pool became a huge foam party.
The restaurants and eateries were great.  We were able to book a reservation at every restaurant for the entire week via the El Cid app.  It was super easy.  The food was delicious!!!  The service was also second to none.   The staff always made an extra effort to make sure everyone was happy.  The coffee shop was also great.  I enjoyed a delicious cup of coffee every morning while enjoying the waves.  
Portions of the beach were not swimmable due to the rocks.  I believe in enjoying nature as it comes.  It is still unbelievably beautiful and peaceful.  My family also enjoyed the use of the Kayaks and boogie boards.  

The town of Puerto Morelos is only a short 25 minute walk.  The resort also offers a twice a day bike guided ride into town.  The town was a real joy to visit.  It had many local vendors selling souvenirs and many local restaurants.  The town square is a great place to sit and enjoy the scenery.  
The entertainment at the resort was great.  The resort offered 1 or 2 ~45min shows everyday.  We went to all of them and we thoroughly enjoyed them.  The resort also help facilitate our excursions.  We did 4 different adventures which were reasonably priced and pickup/drop off was at the hotel entrance. 
This vacation at this resort was definitely one of the best experience we have ever had.  We definitely plan to come again.
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Date of stay: March 2020
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from RichardBustamante, Manager at Ventus at Marina El Cid Spa & Beach Resort
Responded 30 Mar 2020
Dear Luis T, Your positive comments are certainly welcome and we are extremely happy to read that you truly enjoyed your stay at El Cid Resorts. We are so proud of our resort and of our staff, I have already shared your review with our team and they all appreciated your kind words. Thank you again for your confidence and for your lovely comments. Warm regards and best wishes amigos!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mariamcerqueira wrote a review Mar 2020
Basking Ridge, New Jersey1 contribution
Resort was beautiful, classy and very clean. All the employee's were polite and very attentive. Always checking in. Rooms were nice and nicely decorated.
Pools were clean and beautiful. Beach rocky but nice.
Food was delicious and has good variety.
Had a great Spring break with the family and going back.
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Date of stay: March 2020
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from RichardBustamante, Manager at Ventus at Marina El Cid Spa & Beach Resort
Responded 30 Mar 2020
Dear Guest, On behalf of our staff I wish to thank you for your great comments and for selecting VENTUS AT MARINA EL CID. We are so glad to read that you spent a relaxed getaway in our resort. I will make sure to share your comments with our staff, our staff is the soul of our resort. Thank you again for preferring our resort and for your kind review. Please visit us again, we will be honored to serve you again amigos!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the pool

Answer from GMELCIDRESORTS3
Dec 2019 |
Dear guest, Thank you very much for contacting us. We recommend you to visit our website in order to find a gallery of our facilities. On the other hand, you will also find umbrellas Bali beds around the main pool in order to cover you from the sun. Please do not hesitate to contact us if you have any future questions. Best regards,
0 votes
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Tonya asked a question Oct 2019
2 contributions2 helpful votes
Are pool floaties permitted?
Answer from GMELCIDRESORTS3
Nov 2019 |
Dear Tonya, Yes, Floaties are allowed at our pools. Sincerely,
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Answer from GMELCIDRESORTS3
Oct 2019 |
Dear Tonya, Thank you very much for contacting us. Regarding your previous questions: 1.- I'm looking at dress code for eating. In regards to breakfast/lunch buffet, is it acceptable to wear our swimsuits with cover ups on? - For breakfast and lunch, the restaurant did not manage a dress code the only requirement is to wear dry clothes, if you are wearing a swimmsuit it will be required to use a cover up and for men will be required to wear shirts. Also, is there poolside dining or are we able to order food and eat at our pool loungers? Thank you in advance - Snacks are not available in the pool area, however, our restaurants are located in strategic areas to provide you this service. Please do not hesitate to contact us if you have any future questions. Cordially,
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Answer from Sharell M
Sep 2019 |
Oh my goodness Esther - I said it wrong AGAIN! LOL Building 25 is where you want to be not 26 unless they can get you facing into the resort. If they put you on the side of building 26 there is a foul smell but is very shaded
1 vote
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winterhater83 asked a question Sep 2019
Des Moines, Iowa77 contributions8 helpful votes
Are any of the pools heated at Ventus?
Answer from GMELCIDRESORTS3
Sep 2019 |
Dear guest, Thank you very much for contacting us. Regarding your previous question: During this season of the year, pools are not heating at the resort however the jacuzzi at the adult zone will keep the requested temperature 38° C. We hope you enjoy your stay at our resort. Cordially,
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