First visit was for one night on last week of October. Got the deluxe room. Bathroom was still the same as last visit, so I wasn’t thrilled but it was ok. It was a more pleasant sleep than my last visit as I had no mosquito issues this time around. The restaurant staff was non-existent for that one night. We had to let the person at the desk know we were even there, and they took our order at the desk. The pool seemed like it’s overdue to be cleaned. The water was cloudy. The next morning before leaving the restaurant staff was there and much more attentive. My favorite server from my last trip was there and got a tip.
Second visit for this trip was for Oct 31-Nov 2. Got the standard room instead of the deluxe. The room seem a bit more homey and it was a wooden floor versus hard tiles. No complaints about that. However, upon checkin we saw the room was not cleaned as there were footprints of a child from before. Also, the phone was dead. So I walked to the front desk to let them know. After housekeeping came in and cleaned up we noticed the room still hot and the AC was not working. We let the desk know again and they changed us to the room next door with no problems :) I have to also say with surprise that that standard room bathroom is much better than the deluxe room. A bit of advice as well. For standard rooms try and get the first floor. After 8 am, even with the AC on, the room does get hotter because the sun is beating on the roof above you. So special note to the resort, try to insulate the roof above rooms 34-36 to avoid any issues with other guests and to keep the rooms cool. The restaurant was fine for this stay. I do, however, recommend that you be wary of stray animals that want you to feed them. This only happens if you sit far enough outside the restaurant and mostly at night. The pool was still cloudy and definitely needed to be cleaned.
In all I still had a good time here and would stay again. The experience of a cozy romantic getaway was not taken away. The front desk staff is awesome and patient. I will be back again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC