This is a hard review to write as, while Tim is amazing, and the two bedroom apartment was huge and very nicely furnished, there was something a bit off about this Hotel. The fixtures are a bit scuffed and the air con system is from the 70s. The clientele is mixed, I bumped into two people clearly off their heads on drugs, in the lifts when I went out for dinner. But there were also families and couples checking in. The hotel took a $400 preauthorisation on my card because, in the words of the receptionist, some people party and trash the rooms. It is very convenient for central and, again, everyone on reception was REALLY nice. But I probably won’t stay here again. As a thirty year old woman, I didn’t feel all that safe in the lifts late at night. The two bedroom had a laundry, bath, plastic plates and bowls, a tiny thing of milk in the fridge, a microwave and I think an oven (can’t really remember).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Manager Zara Tower, Other at Zara Tower Hotel - Luxury Suites and Apartments
Responded 14 Sep 2020
Thanks for your review, firstly we're sorry to hear that you won't like to stay with us again. We do our best to accomodate our guest's needs during their stay, and we have a variety of different guests. The reason we have a pre auth, is that you have access to a fully furnished 2 bedroom, 2 bathroom apartment with a full laundry and kitchen (with an oven). The air con was installed when the building was completed in 2013, if you had any issues with its operation during your stay, we have 24/7 front desk staff that are available to assist. The safety of our guests is of our utmost priority, and we have security cameras in the lifts, and there is front desk staff available at all hours, we're sorry to hear that you did not feel safe in the lifts late at night. We also only allow registered guests access to the building after 11pm. Thank you again for taking the time to review your stay, and we're happy to hear that you like the apartment. Warm regards, Zara Tower Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC