Writing a review during COVID safe times may not be entirely fair so I’ll stick to the facts. Firstly, The Pullman is not near the main part of town, in fact it’s 6-8 min drive away. Walking anywhere was not an option. Secondly, the resort itself was probably once beautiful and well maintained but this was sadly a thing of the past. It may be due to limited staff, and the gardens were still very pretty, but full of weeds and unfinished maintenance in areas. The bottom of the pool has large rust marks and the tiki torches (love these) either weren’t working properly or not at all. The rooftop spas are quite old and half the jets weren’t working. The room smelled very musty and the furniture and floor tiles stained. The spiral staircase felt like it would collapse with every step and was inadequately lit. There was no mini bar or room service due to COVID and they wouldn’t even offer to help with bags or bring ice to the room. Meaning guests are expected to all dine together in the only restaurant. (Not sure how COVID safe that is). We bought food from the grocery store in town but most of this had to be thrown away after ants got into the pantry items and the fridge didn’t work properly. The oven temperature was also totally wrong. Breakfast at the restaurant was included with a very small menu to select from. I was disappointed to be charged for coffee separately as coffee apparently is not included in breakfast. The Spa Vie was exceptional and the therapists were amazing!! Overall, we had a nice, very quiet holiday. Until the second last day, when a family with 4 young kids (under 8yrs) were put in the room below us. The resort was nowhere near full and we thought this was an extremely inconsiderate move, and almost ruined our trip.
I would definitely consider The Pullman to be above average at 3 1/2 stars but unfortunately it missed out on being ‘very good’.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from accor hotels, General Manager at Pullman Port Douglas Sea Temple Resort & Spa
Responded 2 days ago
Dear Missd79, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely
This response is the subjective opinion of the management representative and not of TripAdvisor LLC