Possibly the worst accomodation we've stayed in thus far.
After reading reviews before booking we were expecting a standard hostel. Nothing super amazing but just a standard clean and social backpackers.
Boy, were we wrong. Firstly after coming from other similar rated hostels on our travels we were quite shocked at the appearance of the place. From the outside it looks quite run down, we hoped it would get better on the inside. It didn't.
The reception staff who checked us in was great, friendly and informative. We took our baggage straight to our room (the room was the only thing keeping this from a 1* review.). The beds were nicely made, comfortable and wooden bunks to elongate the dreaded squeaking of metal bunks.
After settling into our room we ventured into the kitchen to store our food, the kitchen at first glance seemed okay at least. There was plenty of storage for everyone's food and there was a good labelling system. However, delving into food making we realised that it was poorly stocked (a small mismatch of glasses and cups/mugs, one tea spoon as I could find, broken mugs still being used as there was no alternative and constantly soaking wet variety of tea towels to use) we had to ask every time we entered to kitchen for new tea towels as we don't like leaving dishes on the side to dry. We find it rude and disrespectful to the staff and other guests. However, every time we asked for more we were told "bottom drawer". At one point there wasn't any in the bottom drawer. Worst of all the kitchen was filthy. The shelving for the plates and dishes were thick with grime, underneath and beside the fridges were overwhelmingly dusty unswept for what seemed to be months. There is a hostel cat which eats his/her food in the kitchen. Beside the cat food there seemed to be what looked like cat food or something else smeared on the wall, which otherwise was painted quite nicely in a seaside fashion. There was open cat food pouches inside the fridge which guests were supposed to be using, the food was supposed to be checked and old/unwanted food thrown away. Just while we were sat eating we noticed a box with a date over 2 weeks previous which had mouldy bread inside it. Anyway, enough about the kitchen.
The bathrooms seemed okay from a distance. However, after spending seconds in there you could see they were in desperate need for renovation. The shower curtain rails were thick with rust, in the shower I used the plastic wall lining had come away from the wall, there were cracks in the flooring, the paint on the ceiling was peeling and stripping away. The laundry station was situated in the bathroom which although kept the bathroom warm and cosy there was a 2inch thick later of dust and dryer fluff just sat beside the dryer/washer for the world to see.
The lounge was like an op shop showroom. Mismatched and massively over worn furniture with the stuffing coming out. The lounge led out to a very unkept balcony boasting two rusty BBQ's.
The 'free wifi' banner the Fish Tank flies to lure backpackers in doesn't tell you that you only get 200mb of data for free. This is barely enough to reply to emails or browse the Internet for 5 minutes. Also unless you buy more data from reception for the price of $2 per 200mb you can only buy $10 worth of data from the Zenbu website. No less. So if you run out of data when the reception is closed (which is fairly often, or at night) you have to either splash $10 on wifi or do without.
Overall I feel like this place is neglected hugely and without renovation and a hell of a lot of TLC it will fall into disrepair. I feel harsh for leaving such a scathing review but after reading reviews left by others I felt these portrayed a false reality. It is not clean, it is not a 4.5* Trip Advisor rated hostel and quite frankly not as advertised since all management photos seem to be from a bygone era.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC