I booked this hotel for a romantic weekend break. On first arrival it looked like a great location although the entry road is quite bumpy. Dealing with the reception staff on a Saturday afternoon they seemed very distant and a bit zombie-like! The room was without soap, no tea or coffee provided, but a dirty old coke can on terrace and generally average. Evening meal started at half 6 but lots of people started earlier as they realised food runs out at this hotel, one hour later there was huge queue for food, stress and anger! I had a hot shower later that evening which was just as well as the hot water packed up on Sunday for 24 hours we had no hot water at all. The swimming pool, jacuzzi and sauna were all filthy ( I guess as there was no showers guests used them to wash!) We booked a massage with reception staff twice on Sat for Sunday but the masseuse was not aware of this on Sunday when we turned up(its not for free either) Bowling alley was always in use with no system for reserving, its very difficult to gain access. In fact all-in-all there doesnt seem to be any management system in this hotel, the management are non-existent and I think some of the staff are trying but struggling badly. What a let-down for such a potentially great hotel in a prime location its a surprise there wasn't a riot on Sunday with no hot showers for guests! We demanded a discount from the receptionist on Monday morning and she was the first professional we talked to the whole weekend, but by then we really had enough, it has four stars on the front but we will never return!!!!
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