I've been holding off on doing a review for this place but my husband just randomly reminded me about this hotel, and what we dealt with. It was a terrible experience. First of all we booked a deluxe sea view room, king size bed etc etc. The bed and pillows were ROCK SOLID, there were palm trees blocking our window view so we saw nothing, but that's not even the worst part:
We ordered some spring rolls and a few other snacks via room service around 10pm, which we waited ages for. The guy that brought it to us said he will collect the money in the morning and we were okay with that. When we finished I called room service to collect the plates and glasses. I called twice, they never came so I had to walk downstairs just after midnight and give them the plates myself, I was SOOO annoyed but did so calmly. The staff were embarrassed. Then get this, AT 2AM THE GUY THAT BROUGHT OUR SNACKS BANGED ON OUR DOOR AGGRESSIVELY SAYING HE HAS COME TO COLLECT THE MONEY, 2AM!!!! My husband nearly fly kicked him that day!! absolutely shocking!! The next morning we went to see the manager immediately, a lovely girl who was shocked and understood how crazy this was.
Another thing about this hotel was the two very large churches facing our door, across the road. My GOD. We checked in on a friday and stayed 3 nights, so that friday the churches were having an all night service. The combination of being awoken at 2am and the churches making noise meant we didn't sleep until about 6:45-7 the next morning. Each night there was excessive noise right outside. On the last night I had severe food poisoning (not from this hotel) and they were kind enough to extend our checkout as I was so weak I couldn't move.
We will not be coming back here again though. We left this hotel with red eyes and severe headaches.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from QTekor, Director of Sales at Best Western Plus Accra Beach Hotel
Responded 6 Apr 2020
Dear MissT90LDN, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is of the utmost importance of us and we will be using the feedback you gave us to implement improvements in the Food & Beverage department to ensure we offer a better experience for guests in the future. Do kindly note that we do have a variety of pillows available to suit your personal preference. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +233 302 711 111. Sincerely, Tekor Quaye
This response is the subjective opinion of the management representative and not of TripAdvisor LLC