Booked for 2 nights in January and was confirmed by email, travelled over 10 hours from Malawi by road only to be told that they could not check me into my room as the person who has access to hotels internet bookings was not around. After half an hour , I was allocated a room. The room was basic and very dated just like rest of the hotel. The food in the restaurant was very poor, the restaurant itself was a throwback from the 1980's. I paid for room and full breakfast. The full breakfast included a hot drink , cereal , bread and two boiled eggs, every thing else was extra. You can choose an omelette instead of the boiled eggs but this is not mentioned to you and are given every excuse in the book so as not to order.
They is no swimming pool, they is a water feature next to the restaurant which unfortunately acts as a mosquito breeding ground.
The TV in my room was not working, at no point was it fixed or replaced during my stay despite mentioning this to the people at reception. They was not Tv at all viewable in the whole hotel as the TV cable service had been disconnected, this I found out from a member of staff who was honest enough unlike the people at reception.
I definitely wouldn't stay here again. Even if it was for the price factor, it's not worth it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Stephen P, Manager at The Lusaka Hotel
Responded 9 Apr 2016
Dear Guest, The Lusaka Hotel management appreciates your time taken to review our property. It is however with great concern to know that your stay was marred with a number of challenges especially after taking a long journey by road. Management does not take pleasure in what transpired. We regret that this predicament started with the delayed check in process which had to do with the delayed booking confirmation by the booking agent. We would like to further acknowledge your concern on the breakfast package, the contractual issues on this package has since been rectified between the Hotel and your booking agent for your pleasant service in your next visit to Lusaka. Additionally we have taken note of your positive observation on our plunge pool. On the nonfunctional TV, we would like to convey our sincere apologies to you and other customers for the inconvenience caused as a result of a delay to resolve this issue with the service provider before end of business on that particular day. The faulty Tv experience is very unfortunate and unacceptable and corrective measures on receiving faults have been taken to avoid a repeat of such incidences to all our customers. We would like to encourage you to please feel free to see the Duty Manager in you next visit to The Lusaka Hotel. It is through such honest criticism and comments that we are helped to serve our customers better. We look forward to using your next visit as an opportunity for compensating your awful stay with a memorable and pleasant one. Once again thank you for reviewing our services. Regards The Lusaka Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC