Experienced a couple of issues that were resolved. But then it went down hill very quickly.
1. Dirty sheets with black streaks of dort on pillow case. Albeit quickly replaced when requested.
2. Towels that smelt like cigarette smoke. Also replaced but with much older towels that ripped in half when used after a shower.
And then more observations...
3. The room had a cigarette odour with a air filtration machine in the corner. The filter itself had not been cleaned and had a thick layer of dust and particulates that required replacement. Nonetheless the odour of the room was strong and we attempted to clean the dust personally.
4.the complimentary slippers in the room in a new plastic bag had in fact already been used by a previous guest. The sole of the slipper was obviously dirty but replaced back into a new plastic bag as a 'new' pair.
5.the spa/sauna was never availble for immidiate use. On the one occasion that we could have used it. We found a maintainence employee in full uniform using his phone inside the wet area. Wearing work shoes inside the area used as the wet area.
This hotel was chosen on the basis of reviews and price point. But failed to live up to the reviews or the price point. There are far better hotels for the same rate.
Whilst one or two issues are manageable. The number of problems that we came across made it futile to address especially when on schedule.
Cost saving in hospitality is a difficult task. But old worn towels, reusing slippers from previous guests isn't the best way to make an impression.
Although the issue of dirty slippers were raised eventually upon when we had time in check out. There was no effort on the managers behalf to manage the situation, and a weak apology, we were asked to address the problems with ctrip, whom the booking was made with. The other other problems clearly would not be a priority to address.
Ctrip may have made the booking.
But they definitely aren't involved with the housekeeping.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC