This is the 4th time staying here. The good: Friendly staff, working AC and Wifi, large gym, fairly good breakfast buffet with noodle and omelet stations. The bad: Bathroom and shower need to be upgraded, some rooms with sticky door handle. The ugly: For such a large hotel with 16 floors, there are only 2 small slow elevators. Tip: Ask for a lower floor and take the stairs.
Hotel is clean. Staff are nice. Buffet is good. Centrally located for my needs. I really don't have anything negative to say. Good Gym. It is a bit generic but totally nice. There are definitely prettier places and I am sad they didn't have pool but it is a good value and it was a very comfortable stay!
Stayed 2 nights. It has improved compared to 3 years ago when I stayed, with updated rooms.
-very good buffet breakfast
-good size gym
-free working wifi
-rooftop bar and restaurant
-Only 2 very slow and small elevators
-Shower/tub set up not the best
-Construction next to hotel
-Pick a lower floor to take the stairs as elevators are slow.
-Consider going to the Skybar 2-3 blocks up from the hotel to get a great view of the city.
Recently I travelled to Phnom Penh in Cambodia with my wife and stayed in Green Palace hotel. I stayed for two nights 29th and 30th October. The rooms were clean with comfortable beds,clean wash room, sitting furniture Coffee maker,bottled water and wardrobe with safety locker. The day we checked in we were in a bad situation since our bags were misplaced by airline but managed with the amenities like toiletries provided by the hotel which was very helpful. Being from India we found communication with room service little difficult but the hotel staff was very helpful and cooperative.
We were given a room on 14th floor from where the view of surrounding buildings was beautiful especially in the evening.
The hotel has a very spacious lobby,a coffee shop, spa, fitness center, and a nice restaurant. the hotel has 17 floors and a skybar at the top floor.Since it was raining we did not spend time in skybar. The wi-fi provided by hotel is free and fast.
On the whole we had a good experience at the hotel considering all staff were polite and courteous and service was very good
Unfortunately my stay in Cambodia has led to the conclusion that if you are used to a high standard of hotel accomodation anywhere in the world, you need to stick with the international chains like Intercontinental or Marriott (the latter I noticed is under construction) if you want to have a relaxing, comfortable holiday. Like the hotel I had in Siem Reap (Angkor Holiday Hotel), local hotels just don't cut it. I don't like to bag a local business in a developing country, but if these hotels want to compete as more and more International hotels open up, they need to do some research on international standards and train their staff accordingly.
Good points - room large and clean, a lot of choice at breakfast and the young men working in the lobby as the liaison between guests and front desk staff very professional with very good English (maybe women work in this role too but didn't see any), wifi good speed and you stayed logged in (no dropping out).
BUT, the rooms are spartan and just cheap feeling and looking, only 3 clothes hangers, no air conditioner in hallways/public areas, room air conditioner had a life of its own, there was a hair stuck to the underneath of my croissant one day at breakfast, and the next day the pastries were obviously left over from the day before - very dry and stale, the equipment in the gym is old, it is hot and stuffy and it can get quite crowded as they allow non guests to have membership, the roof bar is a total disaster - no-one there at all during happy hour and the furniture is old and broken (photo) and there is construction level with it which doesn't add to the ambience (photo), the windows in the breakfast area are filthy (photo), they wouldn't change Australian dollars, I was the only westerner I saw in the 3 days I was there - it was more Chinese group tours and the service reflected that as I think their standards may not be as high as western standards simply because they may not have travelled as widely, pretty ordinary and not that friendly. Also no pool :(
I had a massage in the spa which was good but expensive (USD$25). The air conditioner in the room was so loud it sounded like a helicopter landing next door - not very relaxing. etc etc - just lots of little things that just lead to the decision - no. And there is a Raffles in town..... envy! My trip was a package tour (first one ever!) so I didn't really have a choice, but if you do....