Visited the torch tower for a night out stay with my family. It was really good experience stay with nice good hospitality and room service. Kids really enjoyed the pool facility.It was a good night out for my family in the tower.
(1) Great hospitality
(2) Pool facility
(3) Doha, Qatar identity tower
I chose the Torch hotel to surprised my partner on his bday coz I thought it will be great, but it actually exceeds my expectation, it wasnt just nice/great staycation, but they gave us the unforgettable experience on our stay. I want to special mention Miss Lucel for guiding me from day one I emailed her. She was so nice and very prompt on answering my quiries, even until before we checked out, she was still there to guide us. Thankyou so much Miss Lucel ❤️ What I loved the most in this hotel, their rooms are controlled/equipped by the ipad, which makes them unique and extra special to other hotels. And their pool is another extra bonus happiness on our stay. They were so kind generous that they allowed us to extend until 2pm. Looking forward to stay here again. Godbless you all guys.🙏🏻
I had an amazing experience at The Torch. The In-room light changing facility is super amazing which is what makes it unique from other hotels. The bathroom is also quiet big. There is a separate shower and bath tub facility. You can go swimming too but the dress code is what made me pissed. It has to be according to Islamic rules as we live in an Islamic state. I had been there and a guy there (swimming pool incharge) had told me a proper swim suit is required and the way he said was note nice at all. That's the only negative comment I wanted to mention. Apart from that everything was great!
The hotel entrance is nice and welcoming.
The rooms are small not at all spacious.
The hotel services are really very slow.
My shower did not work.
My breakfast was served 2 hours late.
No bath mats.
The electric cattle was leaked.
The swimming pool is very small it can accommodate only a few people.
The only thing I loved was the night time view from the room.
It turned out the hotel is beautiful but unfortunately the level of service is really bad. It all started with the freezing room where the standard temperature was 18 degrees like in the fridge, we tried to adjust it ourselves, however, failed. After engineer attended he explained to navigate the iPad and left. In the end temperature didn’t change and remained freezing cold, which made me sick. We just switched it off. Secondly the entertainment system really suffers as it got disconnected and the picture wasn’t clear as if being forwarded every now and then. The IT specialist attended and he didn’t give us much clue except for advising to just use internet on the screen, so what is the youtube app on the iPad for ? We were not informed that swimming pool is closed and when we came later than 7 pm that was another frustration for our New Years Eve. All the room services took a long delay, even for simple things like getting us a plate and a knife, so we had to wait and give them call to remind about ourselves. While we were checking out the lady at the reception asked about our stay and I didn’t want to lie saying we were not happy, however my friend interrupted because we were a bit in a hungry, but the lady never wanted to know the reason of our unhappiness, which means the feedback for this hotel isn’t important. So what was it ? A really unlucky chain of bad experiences or maybe the staff needs couching and improvement. In conclusion, unacceptable for the 5 star luxury hotel like this