An absolute delight to be able to experience such a wonderful part of the Philippines with nearly perfect service and accommodations. Upon our arrival we were greeted at the transport door before we even disembarked. A gentleman assisted us with our luggage immediately and directed us inside. As we went inside another gentleman was there to open and hold the door for us. Once inside we were greeted by yet another gentleman that approached and handed us fresh blended juice in champagne flutes. This was all a very pleasant introduction.
After our quick and seamless check in we were escorted to our king rooms that boasted elegance, regal and a sliding glass door, among many other things, that opened to a private swimming pool. At this point we were definitely enjoying our choice to select the Citic Hotel as our home base but after such a long voyage we felt quit famished and so decided to make our way to the in house restaurant.
As we approached the restaurant we were greeted by a very lovely receptionist by the name of Noreen that held the door for us, told us a bit about the restaurant accommodations and then directed us to a comfortable table with a view. We hadn't been in our seats for even thirty seconds before a competent and practiced waiter by the name of Melvin brought us a basket of bread and filled our glasses to the brim with purified water. As we settled in we had the delight of meeting our very attentive, polished and beautiful waitress Miss Cherry. I'll never forget her. Her demeanor and professionalism went well beyond a five star performance even to the point that I requested to speak with her lead. An intelligent, up to speed, gentleman by the name of Mark quickly showed up and identified himself as the Captain waiter on duty. I enquired about their training, because the service was so far beyond exceptional, and learned that they and most all their staff have a minimum of a four year college degree. I was humbled and delighted at the same time to hear this and immediately developed a large amount of respect for the restaurant staff especially. Aside from exceptional service and menu options the food was great (Citic pizza, Caesar salad, Mango basil shake).
After my stay at the Citic Hotel I can absolutely attest to the many other positive reviews that this destination point is well worth every effort to book and that the exceptionally positive and professional staff is what makes the Citic Hotel what it is. Thank you Citic Staff!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Jeoffrey T, Public Relations Manager at Citic Hotel Boracay
Responded 21 Jan 2020
Dear murrayseattle, I am fond of your details in the review and as a new hotel at Station 1, we make try to initiate things that are consistent to the whole sustainable programs implemented in the island. Our team from the operations have selected local members of the region and we find them truly efficient, delighted to assist with your needs as you enjoy your vacation. Thank you and things are getting better and more exciting in the island, hope you could enjoy summer here with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC