Date of stay: January 2023Trip type: Travelled as a couple
On TripAdvisor, the hotel is ranked 16 out of 17 hotels in Sentosa. Excluding #17 which has no review, Amara is essentially the worst hotel in Sentosa. And I can see why after my stay there.
Pro: It is one of the few hotels in Singapore that allows you to bring 2 dogs for staycation. For an owner of two dogs, it does the job. Period.
Cons: where do I start?
- Hotel did not prepare amenities for both of my dogs upon arrival even though I've already made payment for the additional dog. When I called them to ask about the additional set of amenities, the first thing the hotel staff said was “you need to pay additional $150 for the additional dog" when I had already made the payment. Lack of service mentality + poor IT infrastructure.
- The fiasco continued when the additional set of amenities were delivered. The hotel staff entered our room with the master key without knocking when we were already in the room. This is by far the most abhorring experience I've had at any hotel anywhere in the world.
- The room was clearly worn out and due for an upgrade. There was no window for a "suite" that costs $800+ per night (yes they have the audacity to call a dark room a suite). One of the bathroom sliding doors were simply stuck and the doors just won't shut completely.
- The quality of the breakfast is simply pathetic for a "luxury resort". For a moment I thought I was at a hostel in a random city in Europe.
The list goes on. Verdict: just avoid this hotel. For travels on vacation/staycation, this hotel simply represents extremely poor value for money. For pet owners looking for staycation - if you have one dog, there are many other hotels to choose from; if you have more than one dog, try look elsewhere (I definitely will).
Room Tip: Don't book this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Evelyn Suah, Marketing at Amara Sanctuary Resort Sentosa
Responded 4 weeks ago
Dear Journey00213182819, Thank you so much for taking the time to share your recent stay experience with us. First of all, please accept my sincerest apologies for the inconvenience and discomfort you have experienced. I am disappointed that we did not present you with a welcoming stay and an impeccable suite. Please be assured that this is not our usual standard. The respective departments have been informed of your feedback, and further training will be in place to prevent similar incidents from occurring again. Thank you once again for taking the time to share your feedback with us. I deeply regret the unsatisfactory experience and inconvenience caused. I hope this incident would not mar your impression of us and we would be extremely grateful to have the opportunity to serve you again so that we can provide you with a far better stay experience. Best regards, Marketing Communications Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.